Operations Lead, EX Mister Car Wash - 3.2 Lathrop, CA Job Details Full-time $20 - $23 an hour 22 hours ago Qualifications Customer communication Guest relations Team supervision Managing teams in a customer support role Operations coordination Store closing procedures Coaching Branding consistency Store opening procedures Shift management Mid-level Team development Customer engagement Car wash Leading team collaboration initiatives Customer service management experience Preventive machine maintenance Facilities routine maintenance Leadership Team motivation (leadership skill) Team building Full Job Description Grow Your Leadership Career! At Mister Car Wash, our success depends on leaders who bring energy, ownership, and heart to every shift. Stepping into the Operations Lead EX role reflects your readiness to lead by example, support your team, and elevate the customer experience in meaningful ways. As Operations Lead EX, you'll help shape the rhythm of the site, reinforce the standards that keep operations strong, and create an environment where people feel supported, confident, and ready to perform at their best. If you're ready to make a meaningful impact, this is your moment. Why Grow at Mister? Build the leadership presence, confidence, and hands on experience needed to guide a high performing team. Deepen your understanding of site operations while being supported by your General Manager and store leadership team. Strengthen your customer service skills and help reinforce the standards that define the Mister experience. Step into a role that prepares you for future growth, expanded responsibilities, and long term career opportunities at Mister. What You'll Do Support daily operations, including opening and closing routines, wash quality, safety, and maintaining smooth site flow. Model exceptional service and support Guest Service Specialists in delivering an outstanding customer experience. Coach teammates in real time, reinforce expectations, and help maintain alignment during team huddles. Maintain Mister's brand standards by ensuring quality, speed, cleanliness, and consistent execution across the site. Perform preventative maintenance and support equipment readiness to keep operations running smoothly. Communicate clearly with store leadership to ensure team alignment, clarity of assignments, and strong shift execution. Promote the Unlimited Wash Club® by supporting team engagement and customer education. Who Should Apply? We're looking for a leader who consistently shows up at a high level and takes pride in their impact. You may be a great fit if you: Deliver strong, consistent performance and bring positivity to every interaction. Lead by example and support others with clear communication and follow through. Stay adaptable and steady when operations get busy or priorities shift. Enjoy helping teammates grow through encouragement, teamwork, and hands on coaching. Are ready to strengthen your leadership skills and contribute to a high performing team. Are You Eligible? At least 90 days experience at Mister (preferred). Have completed Track I of the Operations Leadership Program (required) In good standing with no active counseling reports. Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system nationwide.