Build your career. Grow your community. Grow together. Join Southern California's largest and most successful insurance brokerage—where success isn't just measured by what we achieve, but by how we achieve it together. We're a team that believes in investing in each other, supporting the communities we serve, and creating opportunities for everyone to grow. If you're ready to bring your ambition, build meaningful relationships, and be part of something bigger, your next chapter starts here. Adriana's is currently seeking a Traffic School Manager. This candidate will beresponsible for the leadership, strategy, and day-to-day operations of Adriana's Traffic School. This role manages a team of high-energy, customer-focused instructors, ensuring they consistently deliver exceptional service, meet sales targets, and maintain compliance with DMV requirements. The ideal candidate combines coaching ability, sales leadership, and operational excellence to drive growth, improve client satisfaction, and maintain the integrity of our educational services.

Key responsibilities:

Supervise, train, and support a team of traffic school instructors focused on sales, education, and compliance. Provide daily coaching and performance feedback to improve sales conversion, client retention, and service quality. Monitor KPIs such as enrollment rates, retention, completed certificates, and call conversion rates. Foster a motivating team environment that promotes accountability, collaboration, and achievement. Operations & Compliance Ensure the traffic school complies with all DMV, court, and state regulatory requirements. Oversee course completion processes, including exam grading, certificate submission, and DMV system updates. Maintain inventory and ensure educational materials are always available, organized, and up to standard. Conduct regular audits to ensure accuracy in reporting and compliance. Sales & Customer Experience Strategy Analyze sales performance, trends, and client feedback to develop strategies that increase enrollments and referrals. Support the team in overcoming objections, improving communication, and delivering a high-conversion experience. Resolve escalated customer concerns with professionalism, turning challenges into retention opportunities. Collaborate with marketing and leadership to implement growth initiatives and optimize lead follow-up processes. Cross-Departmental Collaboration Coordinate with customer service, sales, and compliance departments to improve client experience and resolve delays. Share data insights and performance metrics with leadership to align on goals and resource needs.

Qualifications:

High School Diploma Must be able to get Instructor license A high-energy, sales-driven mindset with a knack for connecting with people. Proven experience in sales, customer service, or education (preferred). Stellar communication skills in person, over the phone, and via email. Bilingual proficiency in English and Spanish (required) A hunger to achieve and exceed targets while delivering exceptional customer experiences.

Job Type:

Full-time Pay:

From $70,304.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have a background in traffic school/ dmv services; if yes, what is your background?

Experience:

Management:

3 years (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Rancho Cucamonga, CA 91730 (Required)

Work Location:

In person