Store Manager - MedSpa prosperIV® Darien, CT Job Details Full-time $28 - $30 an hour 1 day ago Qualifications Customer communication Teamwork Team development POS Med spa experience Retail management Full Job Description Position Overview prosperIV® is seeking a hands-on, energetic Store Manager to lead the day-to-day operations of our new Darien location. This is an in-store leadership role for someone who loves people, understands hospitality and sales, and takes ownership of making sure the location runs exceptionally well every day. The Store Manager will be responsible for the client experience, team coordination, daily operations, memberships, sales and overall performance of the Darien location. This is not a desk job. We are looking for someone who is comfortable jumping in wherever needed, building relationships with clients, supporting the clinical team and helping grow a new prosperIV location from the ground up. Core ResponsibilitiesStore Operations Manage the day-to-day operations of the Darien location Open and/or close the location as scheduled Ensure the store is clean, organized, stocked and operating according to prosperIV standards Coordinate daily staffing and ensure appropriate coverage Maintain inventory and communicate product and supply needs Manage appointments, client flow and front desk operations Troubleshoot operational issues as they arise Team Leadership Serve as the primary in-store leader for the Darien team Help onboard and train new team members Reinforce prosperIV service and operational standards Communicate expectations clearly and hold the team accountable Create a positive, professional and team-oriented environment Escalate clinical, HR or significant operational issues to the appropriate corporate leader Client Experience Ensure every client receives the prosperIV experience from arrival through checkout Build relationships with clients and create a welcoming, high-touch environment Handle client questions or concerns professionally and promptly Support client retention and rebooking Maintain strong knowledge of prosperIV services, memberships and promotions Sales & Membership Growth Take ownership of store-level sales goals Educate clients about prosperIV memberships and available services Drive membership enrollment and retention Identify opportunities for rebooking, packages and appropriate service add-ons Track progress toward store goals and KPIs Work with corporate leadership on promotions and local growth initiatives Community & Local Growth Help establish prosperIV within the Darien community Build relationships with neighboring businesses and community partners Support local events, partnerships and in-store activations Represent prosperIV professionally in the community What We're Looking For 2+ years of experience in spa, wellness, fitness, hospitality, retail or another service-based business Previous supervisory or management experience preferred Strong customer-service and hospitality mindset Comfortable with sales and membership goals Organized, dependable and able to manage multiple priorities Confident leading a team while also being willing to jump in and help Strong communication and problem-solving skills Comfortable learning scheduling, POS and operational systems Experience in wellness, medical aesthetics or a membership-based business is a plus, but not required The Right Person The right person for this role is someone who walks into the store and immediately notices what needs to be done. They know the clients, support the team, understand the numbers and take pride in the way the location looks, feels and operates. Most importantly, they understand that exceptional hospitality and strong business performance go hand in hand. This position offers the opportunity to grow alongside prosperIV as we establish and expand our Connecticut presence.

Pay:

$28.00 - $30.00 per hour Expected hours: 35.0 - 40.0 per week

Work Location:

In person