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Tires Plus
Sales and Service Technician
Career Insights for Retail Service Manager
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Scorecard
Based on Florida data
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What they do
A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
$43,634 / year median in Florida
-7% projected decline
Job Description
We're hiring Sales and Service Technicians in Delray Beach, FL and surrounding areas.
POSITION SUMMARY
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.RESPONSIBILITIES
Hybrid Role Customer service, sales, customer issue resolution- 75%. Basic vehicle service tasks, oil, tires, fluids
- 25%. Store operations, opening/closing, inventory, displays
- as needed basis.
PREFERRED QUALIFICATIONS 2
year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. Previous consumer retail sales experience. Previous automotive experience a plus. Previous management/supervisory experience a plus.OUR CREW KNOWS BENEFITS
Medical, Dental and Vision- Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
Professional Development:
No matter where you're at in your career, we've got the resources to help you level up.Community Involvement:
We pride ourselves on working with our local communities and giving back where we can.Integrity & Teamwork:
Part of what makes our teams different is our drive to do things right, always, together.- New team members are eligible for only one sign-on bonus. If multiple programs are available, the most applicable option will apply. Receiving multiple bonuses is not permitted.
- Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.
Job Type:
Full-time Pay:
Up to $23.90 per hourBenefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insuranceEducation:
Associate (Preferred)Experience:
automotive: 1 year (Preferred) consumer retail: 1 year (Preferred)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Bonuses/Stipends