Operations Supervisor | SpringHill Suites Gainesville, FL | Full-Time | $17+

Operations Supervisor | SpringHill Suites Gainesville, FL | Full-Time | $17+ Fairfield Inn & Suites Gainesville FL Gainesville, FL Job Details Full-time From $17 an hour 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Operations management Upselling Shift management Team development Food safety Customer complaint resolution Full Job Description The front desk is your stage. The breakfast area is your second act. The guest experience is your product. The team is your responsibility. Scarlett Hotel Group is looking for an Operations Supervisor who understands that great hospitality does not happen by accident. It happens because someone showed up with intention, held the standard, and led the team to do the same

• from the first breakfast guest at 6am to the last check-in of the night.

This role is built for someone who is equal parts coach and operator. You will oversee guest service delivery at the front desk and breakfast, lead and develop the Guest Service Representative team, uphold Marriott brand standards across both areas, and bring all four SHG pillars to life on every shift you run.

Your Stage:

SpringHill Suites Gainesville, FL

• a Marriott extended-stay property in one of Florida's fastest-growing college markets A front desk and breakfast operation that serves extended-stay guests, business travelers, and university visitors who expect consistency and warmth every single time A role with real floor presence, real brand accountability, and real leadership responsibility

What You'll Be Accountable For:

At Scarlett Hotel Group, everything runs through four pillars. As Operations Supervisor, you bring all four to life on every shift: TEAM Coach, develop, and hold the GSR team accountable with consistency and care Lead pre-shift huddles

• set the tone before the shift starts so the team knows exactly what winning the day looks like Develop associates who grow because of your investment in them, not in spite of it Recognize great performance loudly and address gaps directly GUEST Oversee every guest service touchpoint from check-in to check-out and everything between Supervise and elevate the breakfast experience
• brand standards, food safety compliance, temperature logs, presentation, and service quality consistent every single day Conduct daily breakfast line checks and F&B service audits
• are guests being greeted, are tables being touched, are hot items hot and cold items cold? Ensure script standards at the front desk and breakfast area are personalized, not memorized
• every interaction should feel genuine, not rehearsed Own service recovery in the moment
• turn a frustrated guest into a loyal one before they leave the desk or the breakfast area Champion the GSS action plan across both areas
• know the scores, know the gaps, and know the plan

TOP LINE

Train and coach the GSR team on sell-out efficiency and upselling through genuine guest connection Know the daily sell-out strategy and communicate it clearly to every team member at shift start Build a desk culture where every associate asks the right questions because they care about the guest

BOTTOM LINE

Monitor and report on labor, supplies, and front desk and breakfast controllables Flag variances before they become problems Understand how your area contributes to the property's overall financial performance You Are the

One If:

You have 2+ years of hotel front desk or guest services experience

• supervisory experience preferred You lead from the floor, not from behind a computer screen You are a natural coach who develops people, not just manages tasks You have working knowledge of breakfast operations, food safety standards, and brand compliance
• or you are eager to learn and be held to them You bring energy, professionalism, and a can-do attitude that the team feels the moment you walk through the door You are flexible with your schedule
• this property runs 24/7 and the right leader shows up when needed Marriott brand experience and StayPMS familiarity are a plus

Why Scarlett Hotel Group:

$17.00

• $20.00 per hour based on experience A leadership team that invests in your growth and promotes from within Travel and hotel discounts across our portfolio Gainesville, FL
• a dynamic university market with a team that is building something worth being part of Background check and drug screening required. We are actively interviewing. Submit your resume and tell us about a guest interaction you are proud of
• one where you turned the moment around.

That answer tells us everything. Scarlett Hotel Group is an equal opportunity employer. We hire for character and develop for skill.

Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person