Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Director and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment. Provide the highest level of customer service to all members, guests and visitors upon arrival Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave Actively recruit and retain members Answer questions, solve problems, and refer comments and concerns appropriately Answer phones, field questions, and route calls in keeping with Front Desk standards Perform cash, check, and credit card transactions accurately Maintain a clean and organized front desk and lobby area Use online computer software for member check-ins, updating member accounts as needed Attend all scheduled meetings and trainings Understand and follow employee standards of conduct and ethics Understand and uphold club building, facilities, service, program, and emergency procedures Assume other duties as assigned Work morning, evening, and weekend shifts as necessary Excellent verbal and nonverbal communication skills Excellent listening skills Strong work ethic that includes punctuality, organization, and attention to detail Ability to maintain a friendly, enthusiastic, and positive attitude Outwardly facing professional appearance to include a smile, uniform, and name tag Confidence and desire to create new relationships quickly Ability to quickly acquire and apply new knowledge and skills Ability to multitask and work well under pressure Basic computer skills (MS Office, email, MS Windows) Familiarity with basic cash-handling procedures High school diploma or GED preferred Six months experience in a health club, customer service, or retail role preferred Current CPR/AED certification preferred

Pay:

$8.00

•$10.00 per hour Expected hours: 12.0

•40.0 per week

Benefits:

Employee discount Flexible schedule Application Question(s): Are you available between 7 am

•2 pm? Are you available between 2 pm

•9 pm? Do you have weekend availability?

Shift availability:

Night Shift (Preferred) Day Shift (Preferred)

Work Location:

In person