Job Title:

Front End Manager Department:

Front End Reports to: Store Director/ Assistant Store Director

POSITION SUMMARY

Responsible and accountable for overseeing all aspects of the Front-End Operation of the Store assigned to. This includes promoting proper and efficient service of our customers and supervising all Front-End associates.

ESSENTIAL FUNCTIONS

(responsibilities include, but are not limited to):

• Promotes and maintains proper and efficient service of customers.
• Responsible for supervising and recommending disciplinary action for associates in department.
• Responsible for work schedules, assigning work, training, enforcing Company policies and SOP's, productivity and communication with associates.
• Responsible for the processing of invoices, department reports, employee appraisals, inventory and supply ordering.
• Supervise the Front-End management team and delegates responsibilities as necessary.
• Ensure that the store's activities comply with the rules/regulations of the various governmental and regulatory agencies.
• Address and review all controllable expenses in the Front-End.
• Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary
• Responsible for handling large sums of money safely
• Performs outs and drops from cashier tills and able to clear register locks, such as voids
• Register accuracy, knows/ carries out proper register procedures, price integrity
• Take appropriate loss prevention measures
• Oversees and implements price changes
• Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES

• Use of proper safety procedures
• Conduct floor checks and ensures adequately stocked shelves; products are merchandised properly and rotated.
• Able to multitask, listen to directions and follow through independently
• Able to deal with difficult customers, have good communication and observation skills
• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION

• High school / Secondary school diploma or GED
• Must be at least 21 years of age in accordance with company policy
• Possesses a food handling license
• Possesses First Aid / CPR / AED Certification

SKILLS AND ABILITIES

• Previous experience working with the public
• Basic mathematical knowledge and cash handling experience preferred
• Working knowledge of produce codes required, while able to differentiate between different produce products
• Basic knowledge of working with computers such as spreadsheets, email, word documents.

WORK ENVIRONMENT

• Air condition while in store, subject to outside conditions of heat, rain, and wind, chill temperatures when products need to be retrieved from chill
• Very fast paced

PHYSICAL DEMANDS

Physical demands described here are representative of those that must be met by an employee to successfully perform the essent...