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Dunkin

Shift Leader

Career Insights for Retail Store Shift Supervisor

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Based on Indiana data

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What they do

A Retail Store Shift Supervisor supervises staff at a retail store during a particular work shift. Works at an independent retail business or a store that is part of a large retail chain. Monitors store operations and conditions. Assists as needed with sales and customers and with stocking store merchandise. May be responsible for counting and depositing cash from store registers.

$38,178 / year median in Indiana

-21% projected decline

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Job Description

Franchise Organization:
Chicagoland Commissary, LLC Reports To:
Restaurant Manager Overview Shift Leaders are generally responsible for coaching Dunkin Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team members Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift Communicate clearly with the next Shift Leader to help prepare him/her for shift Ensure Food Safety standards are met Manage Inventory throughout the shift Provide great guest service and coaches restaurant team members to do the same Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Education/Experience:
Basic computer skills Fluent in spoken and written English Previous leadership experience in retail, restaurant or hospitality preferred. Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Ability to assist with training Problem solving Motivating others
Physical Demands/Working Conditions:
Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects, ice, products, boxes up to 20 lbs (if applicable) Wearing a headset Working in a small space Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
Brand:
Dunkin Address:
11781 W State Road 10 Demotte, IN - 46310
Property Description:
362786 -
Demotte, IN Property Number:
362786