A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
Our Assistant Managers need to be strategic in thinking, detail-oriented, organized, visible leaders, and must have the ability to hold their teams accountable to results. As an Assistant Manager, you will be responsible for working directly with your Store Manager and leading the team to profitability through managing key performance indicators such as oil change count, sales, labor, customer satisfaction scores, and more.
Qualifications :
Customer service background (preferred) Supervisory experience (required) Ability to use a point-of-sale system (required) Knowledge of cash handling, facility, and safety control policies Experience in a fast-paced, hands-on work environment
Essential Responsibilities:
Assistant Managers are expected to perform all Lube & Pit Tech duties including oil changes and additional car maintenance services. Advise, train, and supervise employees to help build high-performing teams Provide excellent customer service - lead by example Keep the service center clean and tidy to facilitate a safe and secure working environment Assist the Store Manager in the daily operation and oversight of the service center Support the Store Manager with inventory, labor management, and financial performance of the service center Assume the responsibility and authority of the store in the Store Manager's absence Run the floor - make sure every employee is where they need to be, ensuring every customer is satisfied before they leave Perform opening and closing procedures
Specific Overview:
Your primary role as an Assistant Store manager at Strickland brothers is to ensure the highest level of customer service. It is imperative that you understand how serious we take our customer satisfaction core value. You will be managing the day-to-day operations of the service center. This includes but not limited to ensuring that the operational procedures are completed on each vehicle, training, encouraging, speaking with customers, scheduling/staffing, maintaining a clean service center & meeting KPI's.
Other Expectations:
To be the first point of contact of support for our employees Always open the store on time and never close it early Some weekend work is required
Shift:
Morning shift Day shift Evening shift
Experience:
Management:
1 year (Preferred)
Vehicle Maintenance:
1 year (Required)
Customer Service:
1 Year (Required)
Working Conditions:
The facility contains spaces that may only be accessible by ascending/descending stairwells. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be able to lift 20lbs Must be able to stand for extended periods Must be able to stand, stretch, or stoop when necessary Must be able to use stairs Must be able to grip and use basic tools Must be able to work in hot and cold weather Must be able to work in a non-climate-controlled environment Must be able to work with hands above head Kneeling, squatting, lifting, bending, walking, pivoting, and standing all expected activities
Job Type:
Full-time Pay:
$12.00 - $15.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Can you tell us about any skills or experience you have that might be helpful in this job, specifically vehicle maintenance, customer service, and management? Do you have full availability? If not, please list the days/times you are unavailable to work: What is your expected salary? Ability to
