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JP
Jiminy Peak Mountain Resort*
Rental Shop Day Supervisor
Career Insights for Retail Store Supervisor
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Based on Massachusetts data
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What they do
A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
$47,922 / year median in Massachusetts
+10% projected growth
Job Description
Jobs › Hancock, MA › Rental Shop Day Supervisor Jiminy Peak Mountain Resort
- Rental Shop Day Supervisor Hancock, MA Apply Rental & Repair Shop Supervisor Our Rental & Repair Shop team is at the heart of every guest\'s mountain experience, providing them with the equipment and support they need for a safe and enjoyable day on the slopes.
- Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment.
- Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards.
- Provide accurate resort information and assist guests with questions about services and amenities.
- Monitor team performance, using guest and staff feedback to enhance service quality.
- Resolve guest concerns promptly and fairly, balancing the best interests of all parties.
- Support your team by ensuring necessary tools, supplies, and materials are available when needed.
- Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction.
- Ensure timely completion of preventative maintenance and equipment repairs.
- Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports.
- Uphold the safety and security of both staff and guests at all times.
- Maintain a clean, organized, and welcoming rental shop environment. Qualifications
- Must be 18 years of age or older
- Guest-focused with strong customer service skills
- Punctual, reliable, and prepared to work scheduled shifts
- Professional in both appearance and demeanor
- Safety-conscious and attentive to detail
- Available to work weekends and holidays Why Join Us?