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HEYTEA
Assistant Store Manager
Entry-Level JobVerifiedNo experience needed
Career Insights for Retail Store Manager
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Scorecard
Based on Massachusetts data
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What they do
A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$55,451 / year median in Massachusetts
+8% projected growth
Job Description
Assistant Store Manager - HEYTEA Position Overview HEYTEA is looking for a motivated, reliable, and hands-on Assistant Store Manager to support the Store Manager in leading daily operations and a high-performing team. The ideal candidate is a strong communicator and team leader who enjoys working in a fast-paced environment, providing excellent customer service, and maintaining high standards for product quality, cleanliness, and operations. Key Responsibilities
- Assist the Store Manager with daily operations and overall store performance
- Supervise, support, and motivate team members during assigned shifts
- Lead by example and provide excellent customer service
- Assist with employee training, coaching, and performance feedback
- Monitor inventory, supplies, and daily operational needs
- Ensure proper execution of company SOPs, promotions, and procedures
- Handle customer concerns and resolve operational issues professionally
- Support scheduling and team coordination as needed
- Maintain cleanliness, organization, food safety, and health standards
- Ensure compliance with local, state, and federal health and safety regulations
- Assist with administrative tasks and other operational responsibilities
- Help create a positive, efficient, and team-oriented work environment Qualifications
- Previous experience in food service, retail, hospitality, or management preferred
- Leadership or supervisory experience is a plus
- Chinese and English speaking preferred
- Strong communication, organization, and problem-solving skills
- Ability to lead and motivate a team in a fast-paced environment
- Excellent customer service skills
- Strong attention to detail and ability to follow company standards
- Flexible availability, including weekends and holidays
- Reliable, responsible, and willing to learn and grow with HEYTEA What We're Looking For We're looking for a hands-on leader who is passionate about customer service, teamwork, and delivering a high-quality HEYTEA experience.