Provide superior customer service to customers, internal and external alike. Oversee the daily operation of the bingo department. Hire and train new staff of bingo operations and policies and procedures. Perform employee evaluations. Approve and maintain daily attendance, vacation hours, sick hours, evaluations and disciplinary actions. Staff scheduling to include; work assignments, employee training, employee vacation and overtime. Review and approve daily and weekly time sheets. Perform and track Title 31 requirements. Maintain reports and ensure that policies and procedures are being followed within the department. Prepare annual budget and maintain approved guidelines. Meet with Assistant General Manager to ensure the bingo department is following casino policies and gaming standards. Handle employee and/or customer complaints/problems as they arise. Issue complimentary items to customers when appropriate. Maintain all inventory and order supplies for department as needed. Attend Managers' meetings and seminars to continue professional growth, travel as required for training/seminars. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.