ResponsibilitiesDriving Results/Sales:

Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.

Including:

Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.

Responsible for leading in-store course materials activities in collaboration with course materials leadership.

Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.

Review and approve store markups, markdowns, and write-offs within company guidelines.

Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships:

Communicate and partner with the campus including:

Facilitation of campus and/or community events.

Day-to-day communication of store operational activities.

Strategic Partnership Reviews.

Ensure campus outreach and engagement.

Bookstore Advisory Committees.

Talent Management:

Responsible for full cycle talent management, including:

Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.

Ensure effective performance management and maintain a culture of accountability.

Recruit, train, coach, and develop all team members.

Customer Service:

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.

To include:

Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.

Answer routine inquiries and handle escalated complaints.

Ensure the store is neat, clean, and orderly.

May oversee a cafe or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

Bachelor's Degree or Equivalent.3-5 years ofretail management or strong customer service experience.

General Computer Skills.

Academic retail experience is a plus.

Strong organizational, time management, and problem-solving skills.

Vital customer service, communication, and presentation skills.

Strong analytical skills and financial acumen.

Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.

Travel:

minimal - less than 10%. Equal opportunity employer. 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Campus Store Manager Auburn Hills, MI