HVAC Service Manager Mikes Heating & Cooling - 3.5 Candler, NC Job Details Full-time $68,000 - $80,000 a year 1 day ago Benefits Paid training Health insurance 401(k) Paid time off Employee discount Opportunities for advancement Qualifications Teamwork Employee relationship building Dispatching Team development Refrigeration Electrical troubleshooting Full Job Description HVAC Service ManagerMike's Heating & Cooling — Western North Carolina Are you an experienced HVAC professional who is ready to take the next step and help build something bigger? Mike's Heating & Cooling is a growing, family-oriented HVAC company that has been serving Western North Carolina since 1990. We are looking for an HVAC Service Manager to join our team and play a major role in the continued growth and development of our service department. This isn't a position where we are simply looking for someone to sit behind a desk and manage a schedule. We are looking for a leader, a problem solver, a coach, and a teammate who wants to help shape the future of our company. We have big goals for our service department, and we want someone who is excited about being part of that growth. What Makes This Opportunity Different? At Mike's Heating & Cooling, we believe a successful company starts with taking care of its people. We want our employees to enjoy coming to work, feel valued, and know that their ideas matter. As our Service Manager, you will have the opportunity to: Help build and improve a growing service department Develop and implement better systems and processes Lead, coach, and mentor our service technicians Work directly with ownership and management to improve the company Help establish and maintain high standards for quality and customer service Have a voice in how we operate and grow Help develop our technicians and build a strong team culture Identify opportunities to improve efficiency, profitability, and customer experience Be part of a company that is willing to invest in its people, equipment, training, and technology We don't expect you to walk in with every answer. We are looking for someone who wants to work with us to find the answers and build something great. The Role The HVAC Service Manager will oversee the day-to-day operations of our residential and commercial service department while helping develop the people, processes, and culture necessary for continued growth. Responsibilities Manage daily service department operations Lead and support service technicians Assist with technician scheduling and dispatching Monitor technician performance, productivity, and efficiency Review completed service calls and ensure quality standards are being met Help technicians with difficult troubleshooting and technical issues Provide ongoing coaching, training, and development for technicians Perform ride-alongs and field evaluations when needed Help establish and maintain service department procedures and standards Assist with hiring and onboarding new service technicians Help develop training plans for technicians at different skill levels Monitor callbacks and identify opportunities for improvement Help ensure technicians are properly documenting jobs, taking required photos, and following company procedures Work with the sales and installation departments to create a strong team environment Help improve maintenance agreement opportunities and customer retention Monitor department performance and key performance indicators Help manage inventory, equipment, and service vehicles Assist with resolving customer concerns when escalation is necessary Help maintain strong relationships with customers and employees Participate in regular management meetings and help develop company-wide goals Look for ways to make the service department more efficient, profitable, and enjoyable for our team Who We Are Looking For We are looking for someone who wants to lead—not just manage.

The right person will:

Have strong residential HVAC service experience Have excellent troubleshooting and diagnostic skills Understand HVAC equipment, controls, electrical, refrigeration, and airflow Be comfortable working with technicians in the field Have previous leadership or management experience, or demonstrate the ability to step into a leadership role Be organized and able to prioritize multiple responsibilities Communicate well with technicians, customers, and management Be willing to hold people accountable while still treating them with respect Lead by example Be dependable and willing to jump in and help when the team needs it Be open to new ideas and willing to continually improve Understand that a strong team is more important than individual egos Be comfortable using technology and company software Care about doing the job correctly—not just getting the job done Have a positive attitude and enjoy working with people Most Importantly... We are looking for someone who aligns with our vision and values. We want a Service Manager who believes that we can always do better. Someone who sees a problem and thinks, "How can we fix this?" Someone who sees a technician struggling and thinks, "How can I help them become better?" Someone who sees an opportunity for growth and gets excited about it. Someone who understands that we win as a team. What We Offer We believe that if we take care of our employees, our employees will take care of our customers. We offer a positive, team-oriented work environment where your input is valued and your success matters.

Benefits and opportunities may include:

Competitive salary based on experience Company vehicle Paid training and continuing education Opportunities for advancement Health and other benefits Paid time off Company-provided technology and tools Employee discounts A supportive management team Opportunities to help shape and grow the department A workplace where good ideas are encouraged and recognized The Opportunity Mike's Heating & Cooling is growing, and we want our service department to grow with us. This is an opportunity for the right person to come in, make an impact, develop a team, improve our systems, and help create the kind of service department that technicians are proud to be part of. If you're looking for a place where you can simply show up, do the bare minimum, and go home, this probably isn't the position for you. But if you're someone who wants to build, lead, improve, teach, problem-solve, and be part of something bigger , we'd love to talk to you. Come help us build the next chapter of Mike's Heating & Cooling. Apply Today If you are interested in becoming part of our team, send us a message or stop by our office to fill out an application. Mike's Heating & Cooling 329 Dogwood Road Candler, NC 28715

Pay:

$68,000.00 - $80,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person