A Retail Operations Supervisor manages daily operations and activities for a retail company, often across multiple stores. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
CoWorx is seeking a dedicated Operational Change and Implementation Specialist in the Hudson, NH area! This role will support the rollout of our Microsoft Dynamics 365 ERP system within the ESB division. This role is critical to ensure a smooth transition on the shop floor, from training and adoption to post-launch process adherence.[rb] The position is designed as a 12-month engagement, with a focus on operational readiness, change management, and workflow optimization.
Responsibilities:
Assist in the creation of localized training plans tailored to shop floor operations and ERP functionality. Lead the execution of training programs, ensuring effective knowledge transfer and user preparedness. Evaluate the impact of ERP-driven changes on shop floor flow and performance, identifying bottlenecks and improvement opportunities. Post-launch support production supervisors in tracking workflow adherence and identifying deviations from expected processes. Support daily shop floor transactions and corrections during UAT, Go-Live, and Hypercare Run and troubleshoot job movements, job issues/receipts, production reporting, and inventory transactions. Collaborate with teams to realign current roles and responsibilities to meet the operational demands of the new ERP system. Act as a bridge between technical teams and frontline operations, ensuring clear communication and practical implementation of system changes. Provide feedback to the ERP project team on adoption challenges, user sentiment, and process gaps. Excellent communication and facilitation skills, especially with frontline teams. Ability to work independently and manage multiple priorities in a fast-paced rollout environment. Hands-on, pragmatic approach to change and implementation. Empathetic communicator who can translate system changes into operational language.
Desired Background/Skills:
Strong focus on safety and quality Must be a self-starter and maintains a positive attitude Ability to work with little or no supervision Excellent interpersonal skills demonstrating teamwork Good problem-solving abilities and result-oriented Lead by examples at all times (no safety violations, use proper PPE, show up to work on time) Must follow and abide by Company policies This position requires the use of Controlled Unclassified Information (CUI) which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC) Individual must be a Citizen of the United States, or Permanent resident alien of the United States, or Protected individual as defined by 8 U.S.C.1324b(a)(3) (22 CFR §120.15.)
Other Information:
Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. #NH163 Interested candidates please reference job code 248941 when responding to this ad.
