A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. This position will be based at our factory store at Settlers Green in North Conway, NH!
Target base salary range:
$68,000.00 - $71,000.00 per year plus retail incentive.
JOB MISSION
Retail Store Managers are in charge of the staff, operation, and presentation of their New Balance store. They inspire their team and set the tone, consistently demonstrating our core values of integrity, teamwork, and total customer satisfaction.
MAJOR ACCOUNTABILITIES
Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the
NB GUEST
service model Hire awesome people to work with you and take ownership of their growth and development Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly Keep your store looking fresh by upholding visual merchandising standards Analyze market trends in tandem with District Manager to effectively drive sales Maintain positive employee relations and open lines of communication throughout store Communicate with District Manager on coaching strategy and conflict resolution Conduct regular employee performance reviews to keep your team top notch Promote and follow safety protocols
REQUIREMENTS FOR SUCCESS
Must be 18 years of age or older. 3-6 years' store management experience (some stores in high volume areas may require more) Understanding of how to develop staff through experience in staffing, coaching, counseling, etc. Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Pay:
$68,000.00 - $71,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Ability to
