Ice Cream Shop Manager Tipsy Scoop Queens Astoria, NY Job Details Part-time | Seasonal | Full-time $20 - $25 an hour 12 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication Operations management Café experience Driver's License Retail management Food Handler Certification Full Job Description Please read before applying. Tipsy Scoop - Astoria, Queens Tipsy Scoop is looking for an energetic, reliable, and hands-on Ice Cream Shop Manager to lead our Astoria location. We're looking for someone who can take ownership of day-to-day operations, lead a team, deliver an amazing customer experience, and keep the store running smoothly. This is a hands-on management position. You'll be expected to lead by example—whether that means helping customers, jumping on the register, preparing orders, restocking, cleaning, or supporting the team during a rush. Responsibilities Oversee daily store operations and ensure smooth opening and closing Lead, train, coach, and motivate team members Create and manage employee schedules Help manage call-outs and shift coverage Maintain excellent customer service standards Handle customer concerns professionally Monitor inventory and communicate ordering/restocking needs Maintain store cleanliness, organization, and presentation Ensure food safety and company procedures are followed Manage cash handling and end-of-day procedures Help drive sales through upselling and great customer experiences Support private events, classes, catering orders, and special promotions Communicate operational issues and team performance to ownership Take initiative and solve problems without needing constant supervision What We're Looking For

MUST HAVE FOOD HANDLERS LICENSE AND DRIVERS LICENSE

Previous management or supervisory experience in food service, hospitality, retail, restaurants, cafés, dessert shops, or a similar environment Strong leadership and communication skills Reliable, organized, punctual, and accountable Comfortable managing and coaching employees Able to remain calm and make decisions in a fast-paced environment Strong customer-service mindset Willing to be hands-on with all aspects of store operations Flexible availability, including evenings, weekends, and holidays Comfortable working independently and taking ownership of the store You'll Be a Great Fit If You… Are the type of manager who notices what needs to be done and handles it. You care about the customer experience, hold your team accountable, communicate clearly, and aren't afraid to jump in and help. We want someone who treats the store like it matters—not someone who simply clocks in and waits to be told what to do.

Pay:

$20.00 - $25.00 per hour Expected hours: 15.0 - 25.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person