Operations Leader Bakery Café (General Manager Path)

About Us At TOUS les JOURS Dublin, we are more than a bakery café — we are a purpose-driven business built on service, excellence, and community. We specialize in French-Asian pastries, handcrafted beverages, and memorable guest experiences. We are building a team of leaders who take ownership, care deeply about people, and want to grow with us long-term. Job Summary As an Operations Leader , you will support daily store operations, lead shifts, develop team members, and ensure an outstanding guest experience. You will work closely with ownership and leadership to drive performance, maintain standards, and build a strong, accountable team culture. This is a hands-on leadership role with a clear path toward General Manager and Operating Partner opportunities . Growth & Development Path Structured training and hands-on leadership development Direct coaching and support from ownership Clear path to General Manager (12-18 months based on performance) Long-term opportunity to grow into Operating Partner What Success Looks Like Confidently leading high-volume shifts with consistency Building a strong, accountable, and positive team Delivering excellent guest experience every day Supporting labor efficiency and operational execution Taking ownership and solving problems proactively

Responsibilities:

Operations Oversee daily store operations (FOH + BOH coordination) Ensure smooth service flow during day-to-day operations. Maintain cleanliness, organization, and food safety standards Team Leadership Lead shifts and act as Person-In-Charge Train, coach, and develop team members Hold team accountable to service and operational standards Guest Experience Deliver exceptional hospitality and resolve guest concerns Set the tone for service culture and team energy Financial Discipline Support labor management and scheduling Monitor waste, efficiency, and product quality Help drive sales and increase average check

Qualifications:

Required 1-3 years of leadership experience in café, bakery, restaurant, or retail Proven ability to lead team Strong communication and leadership skills Ability to multitask in a fast-paced environment Weekend and holiday availability Strong business acumen Preferred Experience managing teams in a high-volume environment Experience managing event Passion for hospitality and team development

Our Values:

We look for team members who are aligned with our store values Grace

• We show kindness, patience, and compassion — always. Integrity
• We do the right thing, even when no one is watching. Excellence
• We strive for the highest standards in everything we do. Leadership
• We take initiative and inspire through actions, not titles. Community
• We are here to create a space of hospitality for the community.

Compensation & Benefits Competitive hourly pay: $21/hour + tips Performance-based bonus opportunities Free meals and drinks during shifts Employee discounts Consistent hours and stable leadership environment Clear growth path to General Manager / Operating Partner Schedule 40-45 hours per week 8-9 hour shifts Weekends and holidays required

Pay:

From $21.00 per hour Expected hours: 40.0

• 45.

0 per week Application Question(s): Do you have at least 1 year of leadership or supervisory experience in food service or retail? How many people have you directly managed or supervised? Describe a time you led a team during a high-pressure situation. What did you do? Why are you interested in a leadership role in a bakery café environment? Tell us about a time you went above and beyond for a guest, team member, or workplace. What was the situation, and what did you do? Are you available to work weekends and holidays as needed?

Shift availability:

Day Shift (Required) Night Shift (Required)

Work Location:

In person