Job Overview PupScrub Self Serve Dog Wash & Grooming is looking for a reliable, confident, organized, and customer focused Assistant Shop Manager / Supervisor to help lead the day-to-day operations of our growing dog wash and grooming business. This is a hands-on leadership position for someone who enjoys working with people, dogs, and a fast-moving small business. We are looking for someone who genuinely enjoys helping people and leads with hospitality, patience, and clear communication . You should be comfortable coaching team members, providing clear direction and feedback, and helping people understand not just what needs to be done, but why it matters. We are looking for someone who can take ownership of the shop, not someone who needs to be told what needs to be done. The right person will help lead our self-wash team, support our grooming team, handle customer escalations, maintain our operating standards, and help us grow through local community outreach and pop-up events. You will be a key point of contact between our team, customers, groomers, and ownership. Strong communication, follow-through, and the ability to build positive relationships with both customers and team members will be essential to success in this role. Responsibilities Lead the Self-Wash Team Lead and support the self-wash team during daily operations. Train and coach team members while reinforcing PupScrub procedures and service standards. Oversee opening, daily operations, closing, and inventory processes. Hold team members accountable to cleanliness, customer service, safety, and operating standards. Identify problems early, take initiative to solve them, and communicate important issues to ownership. Customer Experience & Escalations Provide an exceptional experience for customers and their dogs. Welcome customers and help them navigate the self-wash experience. Handle customer questions, concerns, and escalations professionally. Know when to resolve an issue independently and when to involve ownership. Build relationships with repeat customers and help create a welcoming community around PupScrub. Support the Grooming Team Work closely with our grooming team to help ensure the entire shop operates smoothly. Check in with groomers throughout the day and help address customer or scheduling issues. Support consistent communication and customer follow-up through our grooming software. Help coordinate operational issues between the grooming and self-wash teams. Escalate important grooming or customer concerns to ownership when needed. While you should be comfortable around dogs, this position is primarily focused on leadership, operations, customer experience, communication, and sales. Sales & Community Outreach Help PupScrub grow within our local community by representing the business at: Farmers markets, pet events, and neighborhood pop-ups Local business and community partnerships Other events where we can connect with dog owners You should be comfortable approaching people, starting conversations, explaining our services, and selling without being pushy. Shop Operations Own the day-to-day organization and presentation of the shop. Ensure checklists, cleanliness, inventory, equipment, and operational standards are maintained. Monitor supplies and communicate maintenance or operational needs to ownership. Operate the POS and assist with basic administrative tasks as needed.

Pay:

$19.00 - $22.00 per hour Expected hours: 30.0 - 38.0 per week

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance Application Question(s): Tell us about a time you had to hold a coworker or employee accountable for not following a process or standard. What did you do? A customer is upset about their grooming appointment and is asking to speak with the owner immediately. How would you handle the situation? Why do you think you would be a good fit for PupScrub Tell us about a time you had to coach an employee whose attitude or communication with a customer wasn't meeting expectations. How did you approach the conversation?

Work Location:

In person