BDC Manager Kelly Automotive Group Emmaus, PA Job Details Full-time $80,000 - $100,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Automotive sales Management Multilingual Customer service High school diploma or GED Team development Telemarketing Leadership Flexibility Full Job Description Kelly Auto Group is looking for a highly motivated enthusiastic individual to join our team! Job Summary Since 1929, Kelly Automotive Group has been the Lehigh Valley's trusted automotive family. We are dedicated to being the team our neighbors count on for exceptional sales and service. Position Overview We are seeking an experienced result- driven BDC Manager to lead our Business Development Center at our Emmaus campus. The perfect candidate for this position is a leader who can motivate a team, create accountability, drive appointments, develop people, and help turn opportunities and leads into customers.

Responsibilities:

Lead and motivate the BDC team to achieve and surpass sales targets through effective coaching and performance management. Create a culture of accountability, energy, teamwork, and success. Ensure customers receive timely, professional, and consistent communication. Develop strategies to improve appointment volume and customer retention. Assist with escalated customer concerns when necessary. Monitor daily, weekly, and monthly performance reports. Work with dealership leadership to develop and implement strategies that improve BDC performance.

Qualifications:

Previous automotive BDC experience. Confident leading and coaching a team. An excellent communicator with strong phone skills. Comfortable in a fast paced dealership environment. Organized and able to manage multiple priorities. Demonstrated ability to lead, coach, and motivate a team. Strong organizational and time management skills. Ability to hold team members accountable while maintaining a positive work environment. Multilingual candidates are encouraged to apply. Ready to take the next step? If you're an experienced automotive BDC professional ready to lead a team, develop people, and make an impact on dealership results, we want to hear from you!

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person