General Manager Gate Escape Dallas/Fort Worth International Airport, TX Job Details Full-time $55,000 - $65,000 a year 14 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Employee discount Opportunities for advancement Qualifications Merchandising Team development Hiring Recruiting Business operations POS systems Retail management Full Job Description About Us Gate Escape is redefining airport layovers by offering travelers an immersive gaming lounge experience. From retro arcade classics to the latest gaming consoles, we provide a unique space for relaxation and entertainment. Our mission is to transform idle airport time into an exciting adventure.​ Overview We are seeking a dynamic and experienced General Manager to lead our team at Dallas Fort Worth International Airport location. The ideal candidate will be passionate about customer service, team leadership, and creating memorable guest experiences.​ In this pivotal role, you will oversee daily store functions, drive sales growth, and ensure exceptional customer service. Your leadership will inspire teams, optimize operational efficiency, and foster a positive environment. Responsibilities Oversee daily operations of the Gate Escape lounge, ensuring a seamless guest experience Lead, mentor, and manage a team of customer service agents and gaming attendants Recruit, interview, train, and develop team members to build a high-performing team with a customer service mindset Coordinate staffing schedules, manage inventory, and ensure equipment functionality Oversee employee orientation, scheduling, and shift management to ensure smooth daily operations Collaborate with airport authorities and internal departments to maintain compliance and operational excellence Analyze performance metrics and implement strategies for continuous improvement Monitor inventory levels, conduct stock checks, and coordinate purchasing to maintain optimal stock availability Handle payroll processing, revenue reports, and cash handling procedures with accuracy and integrity Utilize POS systems for sales transactions and manage operational workflows to enhance efficiency Uphold brand standards in cleanliness, safety, and customer service​ Qualifications Proven management experience within the hospitality, retail, or entertainment sectors, including supervising teams and managing retail sales operations Strong leadership skills with the ability to motivate and develop a diverse team Proven abilities in employee orientation, interviewing, recruiting, and training & development Proficiency in operational management, including scheduling, inventory management, POS systems, cash handling, and merchandising Excellent communication and interpersonal abilities skills with the ability to lead teams confidently and foster a positive work environment Ability to work flexible hours, including weekends and holidays Passion for gaming and creating engaging customer experiences Benefits Health, dental, and vision insurance opportunities for full-time employees Paid time off and holiday pay Opportunities for professional development and career advancement Opportunities to earn bonuses based on location successes Paid managerial parking Employee discounts on gaming merchandise and lounge services A vibrant and inclusive work environment​ Join us as a General Manager and lead with energy! Bring your leadership talents to a vibrant team where your strategic insights will shape our success story. We value proactive problem-solvers who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences every day. We're looking for someone we can trust and who can continue advancing in the company.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Employee discount Paid time off Parental leave Application Question(s): How comfortable are you explaining basic technical steps to guests who may have different levels of computer experience? How comfortable are you with basic computer troubleshooting, such as restarting a device, checking cables and power, reconnecting a device to Wi‑Fi, and signing back into a service? In addition to a resume, please provide a brief cover letter outlining your relevant experience and interest in the role.

Experience:

managerial: 1 year (Preferred) Ability to

Commute:

Dallas/Fort Worth International Airport, TX (Required)

Work Location:

In person