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Thompson Hospitality Corporation
Supervisor-Retail
Career Insights for Retail Store Supervisor
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Scorecard
Based on Virginia data
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What they do
A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
$41,391 / year median in Virginia
+9% projected growth
Job Description
Overview 1. Job Summary The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring high standards of service, cleanliness, and staff performance. Acting as a key link between staff and management, this role involves supervising front-of-house activities, supporting team development, resolving guest issues, and maintaining compliance with health and safety regulations. The ideal candidate is a hands-on leader with strong interpersonal skills, a passion for hospitality, and a commitment to delivering an exceptional dining experience while supporting the restaurant's operational and financial goals. 2. Key Responsibilities Lead and inspire team members to deliver outstanding customer service. Oversee daily operations to ensure a smooth and efficient workflow. Train new team members and provide continuous coaching and feedback. Foster a welcoming and inclusive atmosphere for both guests and staff. Maintain high-quality standards to ensure products are prepared to perfection. Monitor inventory levels and place orders as needed to meet demand. Collaborate with management to implement new initiatives and improvements. Address guest feedback and concerns promptly to ensure a positive experience. Uphold health and safety guidelines to maintain a clean and safe environment. Cultivate a positive and respectful work culture that promotes teamwork and excellence. 3. Working Conditions / Physical Requirements Ability to stand and walk for extended periods (10+ hours). Lift and carry up to 20 lbs. (e.g. menus, high chairs, booster seats). Reach, bend, and stoop occasionally. Use hands and arms to operate reservation systems and phones. Clear verbal communication skills and ability to interact with guests in a busy environment.