A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
Quality Food Centers - 3.4 Edmonds, WA Job Details Part-time $17.38 - $26.15 an hour 4 hours ago Qualifications Kitchen health and safety standards Product presentation Customer relationship building Food service health code compliance Stock rotation management Merchandising In-person customer service Cutting Shelf stocking Retail merchandising procedures Taste testing for quality control Cross-selling Food safety sanitizing procedures Customer engagement Food and beverage product demonstrations Merchandising display arrangement Retail store product knowledge Achieving sales targets Product placement Customer interaction during outreach Retail signage placement Full Job Description Responsible for learning and supporting a full-service Murray's experience that will embody the food passion, cheese knowledge, interactive customer service, and industry leading merchandising that is uniquely Murray's Cheese. Work closely with in store Murray's Cheese Master to create an environment of outgoing, personal, theatrical cheese retailing within the store environment. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum A strong desire to learn, enthusiasm for the product, and an interest and willingness to try new and innovative approaches. Interest in, and openness to try, cheese daily Easily conveys ideas at the appropriate level based on audience Retail experience Super Foodie and supportive of cheese business initiatives Able to inspire, motivate customers while ensuring successful completion of all assigned tasks Cut, wrap, and merchandise cheese and related grocery items. Active demoing within the Murray's Cheese Shop, Deli and other areas.
Proactive customer service:
ongoing conversations and tasting with customers. Daily cheese tastings to develop product expertise; must be willing to taste cheese every day. Contribute to target sales and gross profit goals. Follow health, safety and sanitation guidelines for all products. Comply with Murray's operations manual and ensuring consistently fully stocked, fresh, signed, rotated product selection. Complete Murray's Basic Skills Training and Murray's Red Jacket Training. Create and maintain Murray's Boutique experience: education, service, effective cross-selling, merchandising, pushing and promoting designated products. Must be able to perform the essential functions of the position with or without reasonable accommodation.
