A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
Kohler, WI Opportunity The Store Supervisor supports the Store Manager by overseeing daily operations, ensuring premium product presentation, efficient stocking, and exceptional customer service. This role acts as a team leader, setting the tone for excellence and helping maintain the store's upscale standards. The Store Supervisor also acts as the store's MOD and is responsible for overseeing store operations during assigned shifts, ensuring an elevated customer experience. This role supports team members, resolves issues in real time, and upholds the store's standards for service, safety, and presentation. The MOD acts as the primary point of contact for both guests and staff when the store manager is not present.
Specific Responsibilities:
Team Leadership and Support Guide and support store associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning Train new team members on store standards, products, and customer service Supervise daily operations across all departments to ensure efficiency and consistency Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges Merchandising and Presentation Ensure shelves are fully stocked, front-faced, and visually appealing Maintain planograms and promotional displays according to brand guidelines Monitor product rotation and freshness, especially for premium and specialty items Customer Engagement Assist customers with product inquiries, recommendations, and locating items Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues Ensure that all customer interactions reflect the store's commitment to hospitality and excellence Stay informed about
Kohler, Wisconsin Resort and Village:
Directions, Special Events, Restaurants, hours of operation, etc. Inventory and Operations Monitor inventory levels and communicate restocking needs to the manager Assist with receiving deliveries and verifying product quality and accuracy Ensure pricing accuracy and promotional signage is up to date Communicate effectively with management to ensure staffing coverage and task completion Store Standards and Cleanliness Assist with closing procedures, including cash handling, security checks, and shift reporting Monitor store cleanliness, merchandising standards, and safety protocols Support store-wide initiatives and seasonal resets Problem Solving and Decision Making Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action Document incidents and communicate follow-up needs to store leadership This is a full-time position working weekends and weekdays. Shifts vary between 6:00 am - 9:00 pm. Skills/Requirements Highschool diploma or equivalency required Must be at least 18 years old 2+ years of retail, grocery, or beer, wine, spirits experience, with at least 1 year in a supervisory or leadership role preferred Familiarity with merchandising standards, POS systems, store operations, and basic cash handling procedures preferred Basic computer skills and familiarity with computer software (e.g., Word, Excell, Outlook) Ability to obtain WI Class A UST Operator Certification from a DATCP- approved program within 30 days of start of employment Ability to obtain WI Class A bartender "operator" license from approved program within 30 days of start of employment Ability to lift up to 50lbs and stand or walk for extended periods of time Flexible availability, including nights, weekends, and holidays Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $23.45 - $35.15. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com. It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
