Partner Support Specialist

Join our team as a Partner Support Specialist, where you''ll play a crucial role in enhancing our partner support capabilities and contributing to the growth of our innovative network. This remote position offers an exciting opportunity to work with cutting-edge AI technology and collaborate with cross-functional teams. Responsibilities Manage and resolve partner issues across various channels, ensuring timely and high-quality support. Oversee daily operations of the partner support queue, triaging inquiries and directing them to appropriate teams. Identify and document recurring issues to enhance automation and self-service options for partners. Collaborate with cross-functional teams to address data and access issues, ensuring smooth operations. Maintain and expand the knowledge base for self-service, capturing resolved inquiries for future reference. Skills 3-5 years of experience in B2B support, partner operations, or program operations with a focus on quality service. Strong written communication skills, capable of managing high-volume support requests professionally. Ability to recognize patterns in support requests and suggest improvements to processes. Comfortable navigating ambiguity and committed to providing timely follow-ups. Experience in AI-driven support models is a plus. Preferred Skills Familiarity with support platforms such as Salesforce Service Cloud, Zendesk, or Intercom. Prior experience with partner or channel programs, contributing to knowledge bases or help centers. Proficiency in a second language is advantageous as the role may regionalize. At Horizontal, we are committed to fostering a diverse and inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We encourage applicants from all backgrounds to apply and join our mission. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex. Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $135 per hour based on qualifications and experience.