A Sales Support Assistant provides administrative support for a sales department, handles customer inquiries and orders, and assists with customer sales and service. Manages recordkeeping and responds to information requests from sales or account managers.
Customer Service Assistant Job Summary We are seeking a dependable and organized Customer Service Assistant to support daily office operations, provide excellent customer service, assist with order processing , and support the Quality Control department . This role helps ensure accurate order handling, responsive customer communication, and proper documentation across departments. Key Responsibilities Customer Service Answer phone calls and respond to emails professionally Assist customers with questions, orders, and basic issue resolution Provide order status updates and resolve routine customer concerns Route inquiries to the appropriate department when needed Order Processing Enter customer orders accurately into the system Review orders for completeness, pricing, and accuracy Coordinate with internal teams to ensure timely fulfillment Track orders and follow up on delays or issues Maintain accurate order records and documentation Quality Control Support Assist the Quality Control department with administrative and documentation tasks Help track and record quality issues, inspections, and corrective actions Coordinate communication between QC, purchasing, and customer service teams Support follow-up with suppliers or internal teams on quality-related matters Office & Operations Support Prepare basic reports, correspondence, and spreadsheets Update customer, order, and quality-related information in internal systems Provide administrative support to internal departments as needed Qualifications & Skills Strong communication and customer service skills High attention to detail and accuracy Organized, reliable, and able to multitask Proficiency in Microsoft Office (Word, Excel, Outlook) Bilingual in English and Spanish preferred Experience with order processing, ERP systems, or quality documentation a plus Preferred Experience 1-2 years of office, customer service, order processing, or quality support experience preferred Work Environment Office-based position with coordination across customer service, operations, and quality teams
Pay:
$24.00 - $28.00 per hour Application Question(s): How much experience do you have processing orders or working in an ERP system?
Experience:
customer service, order processing, operations support: 1 year (Preferred) Ability to
