A Sales Support Assistant provides administrative support for a sales department, handles customer inquiries and orders, and assists with customer sales and service. Manages recordkeeping and responds to information requests from sales or account managers.
$45,000 - $60,000 (based on experience) About Magenta Magenta exists to help small and medium-sized businesses move forward with confidence. We provide fast, flexible, and accessible revenue-based financing designed to meet business owners where they are — without unnecessary barriers, inflated costs, or rigid structures. We believe how capital is delivered matters just as much as access itself. That belief shapes how we serve our customers, how we make decisions, and how we build our team. At Magenta, clarity, accountability, and respect guide every interaction — internally and externally. As part of our continued growth, we're seeking a detail-oriented Operations Coordinator to support deal execution, merchant servicing, operational reporting, and department-specific administrative functions across the organization. Our Mission To empower small and medium-sized businesses with transparent, flexible access to capital — while fostering an environment where our people are trusted, challenged, and inspired to do meaningful work. Our Culture At Magenta, our work is guided by four core principles: ethics, collaboration, innovation, and excellence. We believe strong outcomes are built through integrity, open communication, thoughtful problem-solving, and pride in the work we deliver. Role Overview The Operations Coordinator plays a central role in supporting Magenta's funding and operational workflows. This role assists with preparing agreements, coordinating funding requests, managing merchant servicing inquiries, and supporting the sales team with operational processes. This position requires a highly organized, proactive, and dependable individual who can manage multiple priorities efficiently while operating in a fast-paced fintech environment. Key Responsibilities Prepare and send merchant agreements and funding contracts Coordinate funding requests and assist with processing transactions Set up ACH debit authorizations and payment configurations for newly funded accounts Coordinate UCC lien filings and maintain proper documentation Manage the company's customer inbox, responding to merchant inquiries, including: Balance requests, Payment adjustments, General account questions Assist with coordinating recoup notices and merchant payment adjustments Maintain and prepare reporting related to customer payment returns Assist with facilitating escalations for delinquent merchant accounts to collections or legal partners as needed Support the sales team by sending bank verification links and assisting with documentation requests Assist with document creation, formatting, and quality assurance — including agreements, reports, and templates Maintain version control and consistency across all internal files and shared drives Support department heads and executives with administrative tasks specific to their departmental needs Handle administrative functions such as scheduling, correspondence, and record organization Uphold confidentiality, professionalism, and discretion in all communications Qualifications 2+ years of administrative, operations, or office management experience (financial services, lending, payments, or professional services preferred) Strong written and verbal communication skills Proficiency with Microsoft Office and/or Google Workspace (Docs, Sheets, Drive) Excellent organizational skills with strong attention to detail Ability to manage multiple priorities and deadlines in a fast-paced environment Comfortable supporting operational processes and coordinating across sales, operations, and leadership teams Reliable, self-motivated, and proactive with a solutions-oriented mindset Adaptable and comfortable working in a structured, process-driven environment where priorities may evolve as the business grows
Compensation & Schedule Salary:
$45,000 - $60,000 annually, based on experience
Time Off:
Unlimited PTO (with manager approval) + 20+ company holidays annually
Aventura, FL Why Join Magenta At Magenta, we believe in empowering our people to build, grow, and innovate together. This role offers exposure to funding operations, merchant servicing, and sales support while working closely with executive leadership in a collaborative and fast-paced environment. For the right individual, this position also provides opportunities for professional growth as the company continues to expand, allowing team members to deepen their operational expertise and take on increased responsibility over time.
