Administrative Associate Henton & Associates Cleveland, OH Job Details Part-time $19 - $20 an hour 20 hours ago Qualifications Teamwork Interpersonal skills Executive administrative support Attention to detail Time management Full Job Description Henton & Associates is a regional accounting firm in the Cleveland area established in 2004. We specialize in tax compliance and planning for individuals and small businesses. We also excel in helping small businesses with compilations, payroll, bookkeeping, CFO assistance, and business consulting.

Employment Type:

Part-Time, M-F:

Minimum of four (4) consecutive hours per day; schedule to be determined in collaboration with the employee and management. Position Summary The Administrative Associate provides administrative scheduling, client service, and operational support to help ensure smooth daily operations of the firm. This role serves as a key support resource for the Managing Partner, business development activities, client communications, and new client onboarding. The ideal candidate is highly organized, detail-oriented, professional, and capable of managing multiple priorities while delivering exceptional internal and external client service. Key Responsibilities Scheduling & Business Development Support

• Coordinate and schedule meetings for new business opportunities involving the Managing Partner, Partners, and CPAs.
• Manage calendar of Managing Partner including scheduling logistics for client meetings.
• Support lead qualification activities by gathering and organizing information received from marketing and referral sources.
• Prepare and assemble prospect proposals using information gathered during exploration and discovery meetings. Administrative Support
• Provide administrative support to the Managing Partner.
• Draft and send professional correspondence, client proposals, and other communications on behalf of management as directed.
• Maintain organized electronic files and records.
• Handle confidential information with professionalism and discretion. Client Service Support
• Respond to routine client requests and inquiries in a timely and professional manner.
• Assist with client communications and follow-up activities.
• Support service initiatives such as annual client satisfaction surveys and related communications.
• Provide exceptional client service and support positive client relationships. New Client Onboarding Support
• Assist the Client Relations Manager with new client onboarding activities.
• Prepare client records, establish electronic folders, and complete onboarding administrative tasks as directed.
• Coordinate documentation and information required for new client setup.
• Ensure onboarding procedures are completed accurately and timely. Reception & Office Support
• Serve as backup support for reception and incoming phone lines.
• Provide phone coverage during designated periods and as needed.
• Greeting visitors and assist with general office inquiries as needed.
• Provide additional administrative support for firm staff and departments as business needs as required. Seasonal Support
• Assist with document scanning, electronic file organization, and related administrative projects during peak processing periods.
• Support tax season and other seasonal workflow need, as assigned.
• Perform additional administrative duties and special projects, as assigned. Skills
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Qualifications Education & Experience Associates degree preferred, or equivalent combination of education and experience. Minimum 2 years of administrative, executive assistant, client service, or office support experience preferred. Experience in professional service, accounting, financial, or legal environment is a plus. Knowledge, Skills & Abilities Excellent organizational and time-management skills. Strong attention to detail and follow-through. Ability to prioritize tasks and manage multiple deadlines. Professional verbal and written communication skills. Strong customer service orientation. Ability to maintain confidentiality and exercise discretion. Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams. Ability to work independently while collaborating effectively with team members. Comfortable learning and following established firm processes and

Pay:

$19.00 - $20.00 per hour Expected hours: 20.0 - 25.0 per week

Work Location:

In person