Responsibilities:

• Provide administrative support to the sales office by responding to phone and internet inquiries, assuring an adequate supply of collateral marketing materials, and maintaining sales records.
• Generate weekly and monthly sales and inventory reports for applicable internal departments and external advertising and marketing consultants.
• Process new resident application paperwork from reservation through settlement process.
• Maintain the S.T.A.R. resident referral program by monitoring points earned by the residents, providing semi-annual account summaries, tracking annual results of the program and planning and coordinating the annual awards events.
• Greet visitors and provide exceptional customer service.
• Build positive relationships with prospective residents and family members.
• Ensure a warm, welcoming, and professional first impression of the community. Administrative Responsibilities
• Prepare reports, correspondence, presentations, and sales documents.
• Maintain organized resident and prospect files.
• Assist with contract preparation and move-in documentation.
• Coordinate calendars, meetings, and appointments for the sales team.
• Generate weekly and monthly sales activity reports. Sales & Event Coordination
• Assist in planning and executing marketing events, seminars, open houses, and community functions.
• Coordinate invitations, RSVPs, event logistics, and post-event follow-up.
• Maintain inventory of sales materials and promotional items.

Other Functions:

• Serve as team member advisor to the resident Welcome Committee by providing assignments and welcome baskets to committee members.
• Perform other related functions as required or as assigned.

Required Skills/Abilities/Competencies:

• Strong verbal and written communication skills.
• Intermediate level computer skills with Microsoft Office programs and ability to learn new software.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines and team goals.
• Ability to effectively manage sensitive and confidential communications and information while maintaining a high level of poise and tact.
• Ability to function well in a high-paced environment.