BDC Sales Agent Viva Powersports El Paso, TX Job Details 11 hours ago Benefits Paid training Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Customer records maintenance Spanish Phone communication Service scheduling Client inquiry handling English Lead Conversion Client database systems Sales conversion rate (success metric) Customer engagement Phone canvassing Sales management systems proficiency Initial Contact (sales skills) Lead Tracking Customer information system software Sending lead generation communications Customer interaction during outreach Communication skills Sales follow-up Entry level Under 1 year Time management Client interaction via phone calls Customer data entry

Full Job Description Job Summary:

The Sales BDC Agent is responsible for managing incoming leads via phone, internet, and third-party platforms, as well as generating outbound follow-up activity to set appointments for the sales team. This role is key to driving customer engagement, improving conversion rates, and ensuring consistent showroom traffic.

Key Responsibilities:

Respond promptly and professionally to all internet, phone, and text inquiries. Make a high volume of outbound calls daily (80-100+) to follow up with unsold leads, previous customers, and marketing campaigns. Set quality appointments for the sales department and track show rates. Update CRM records with accurate notes and customer information. Collaborate with the sales team to confirm availability and schedule customer visits. Maintain knowledge of current vehicle inventory, features, and promotions. Assist in managing dealership's online presence and lead response times. Follow up with missed appointments and no-shows. Participate in ongoing training and product knowledge sessions.

Qualifications:

Prior customer service, call center, or BDC experience highly desirable. Excellent phone, communication, and interpersonal skills. Strong organizational and time-management abilities. Proficient with computers, CRM tools, and internet-based systems. Bilingual (English/Spanish) is a plus. Automotive experience is a plus but not required.

Compensation and Benefits:

Hourly base pay plus performance-based bonuses. Opportunities for advancement within the dealership. Health, dental, and vision insurance options. Paid time off Ongoing training and professional development.