A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Forecast new parts and manage part availability Develop global service part forecasts for newly adopted service parts using historical data, engineering and product support input, and product and component knowledge. Participates in and facilitate regularly scheduled meetings with representatives from product support, supply management, engineering, and marketing to define service part requirements. Review service part forecasts and recommend adjustments to the forecast and ordering activity. Execute business activities in alignment with the Division processes, policies, and objectives Manages the Order Fulfillment Process to ensure service part availability by developing, recommending, and implementing strategies to meet the master schedule Analyze metrics and data to improve business processes to improve overall customer experience with service part support performance.
SKILL SET REQUIREMENTS
Ability to analyze information and make trade-off decisions. Demonstrated team skills and written and verbal communication skills. Project management skills Proficiency with SAP and Microsoft Office suite. Experience working in one or more operations support functions such as purchasing, warehousing, logistics, service parts management, and procurement, etc.
WHAT SETS A CANDIDATE APART
Supply base knowledge. - Has a general understanding of the principles and uses the knowledge with assistance. Understanding of operations. - Has a general understanding of the principles and uses the knowledge with assistance. Familiarity with mechanical, electrical, and hydraulic machine systems and components. Experience in service support environment. Proficiency generating reports from various data bases and computer systems. Data analytics and statistics Experience in planning, organizing, and implementing engineering projects. College grads are welcomed to apply as well.
Notes:
Onsite 1st Shift position. Exact shift hours are flexible. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
