A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
at Caterpillar, Inc. in Peoria, Illinois, United States Job Description Peoria, Illinois Tucson, Arizona Houston, Texas Peoria, Illinois Irving, Texas Cary, North Carolina Seguin, Texas Full time
R0000391403
Career Area:
Students and Graduates Job Description:
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred. Specialties within Product Support Engineering include but are not limited to: + Channel Capability & Support + Aftermarket & Service Learning + Field Technical Support + Site Performance Management + Parts & Service Information + Service Operations + Quality & Service Engineering +
Lifecycle Management Additional Info:
+ This is a full- time (40 hours per week) 12-week internship May 17, 2027 - August 6, 2027 (subject to change based on selected candidates schedule). + Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the
US What You Will Do:
+ Build foundational knowledge of Caterpillar, its products, services and customers. + Grow personally and professionally through soft skills development and hands-on technical training. + Collaborate with experts in product To view full details and how to apply, please login or create a Job Seeker account
