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AI Product Lifecycle and Support Specialist
Career Insights for Product Support Engineer
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What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$116,548 / year median in Maryland
+0% projected growth
Job Description
AI Product Lifecycle and Support Specialist
AI Product Lifecycle and Support SpecialistBethesda, MD / HybridMust be eligible to obtain and maintain an NIH Public Trust suitability determinationBlu Omega is seeking an AI Product Lifecycle and Support Specialist to support a federal program focused on biomedical research. This role operates within a hybrid environment and is responsible for advising stakeholders on AI product evaluation, adoption, support, and lifecycle management across the NIH scientific community. The position requires experience supporting AI product lifecycle activities within a mission-driven environment.
Program OverviewSupport NIH researchers in leveraging cloud and AI technologies to modernize biomedical research.
Program OverviewSupport NIH researchers in leveraging cloud and AI technologies to modernize biomedical research.
Key DetailsLocation:
Bethesda, MD (Hybrid - 2 days/week onsite at NIH CIT; 3 days remote; candidate should be local to the Bethesda/DC area)Clearance:
Must be eligible to obtain and maintain an NIH Public Trust suitability determinationResponsibilities- Liaise with NIH stakeholders and communicate AI product offerings to the scientific community
- Manage AI product lifecycle activities, including stakeholder needs analysis, product analysis, license management, and user adoption
- Develop technical support resources and coordinate product support activities
- Monitor, report, and support usage activities through operations and maintenanceEvaluate new AI technologies and determine potential impact for customers Required Qualifications
- Bachelor's degree plus 6 years of experience
- Project management experience managing multiple projects with many moving parts
- Proven experience with AI products including Claude, Gemini, OpenAI, and Codex
- Broad awareness of multiple AI tools and systems (productivity tools, analytics, AI platforms)
- Experience with open source and private LLMs
- Experience using AI for scientific applications (e.g., genomics or image analytics using AI tools)
- Experience with bioinformatics, computational biology, or other scientific AI use cases
- Experience developing best practices and standards for AI development and product support
- Comfortable interacting with and presenting to senior leaders
- Excellent written and verbal communication skills
- Must be eligible to obtain and maintain an NIH Public Trust suitability determination Preferred Qualifications
- Proactive leader with ability to take on and shape potentially ambiguous tasks
- Strong understanding of licensing and cost structures for AI products
- Experience working cooperatively in a highly matrixed environment with multiple contracting companies
- Experience in health and life sciences consulting supporting the U.
Salary Range:
$115,000.00 - $140,000.00 Final compensation is based on technical skills, experience, education, certifications, and clearance. Blu Omega Benefits & Perks- Medical, Dental, and Vision coverage through national providers
- 401(k) with company match (eligible after 6 months; vesting applies)
- Company-paid Life and AD&D insurance with additional voluntary options
- Short-term disability (company-paid) and long-term disability options
- Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
- Telehealth and virtual care options available through medical plans
- Pet insurance, legal services, and identity theft protection options
- Paid Time Off (PTO) for eligible employees
- Paid federal holidays for salaried employees
- Access to wellness programs, discounts, and lifestyle benefits
- Benefits eligibility and offerings may vary based on role, employment status, and program requirements.