PERMANENT

\nPosted 06/2026\nJob Description\nJob Summary\nJob Description Summary\nIf you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. Youll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. Youre technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.\nThe Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains - air, land, sea, space and cyber.\n

Responsibilities:

\nProvide expert technical support for product and system prototypes.\nLead and manage product installation, testing, and validation projects.\nDiagnose and resolve critical technical issues and defects.\nDevelop and implement advanced corrective actions in collaboration with engineering teams.\nCreate and oversee the maintenance of high-quality technical documentation.\nConduct comprehensive customer needs assessments and deliver tailored technical solutions.\nLead product demonstrations, training sessions, and technical workshops.\nMentor junior engineers and contribute to their professional development.\nDrive strategic initiatives to improve product support processes and performance.\n

Qualifications You Must Have:

\nHigh school diploma or GED equivalent.\n10+ years of experience in a technical support or engineering role.\nHigher level relevant degree may substitute for experience.\nExpert-level troubleshooting and diagnostic skills.\nExtensive experience with product installation and testing processes.\nProgressive hands-on experience with wireless networks, tactical communications and personal computers.\nCommunication and customer interface skills.\nComprehensive understanding of system level maintenance of networks and communications systems.\n

Qualifications We Prefer:

\nMaster's degree in Engineering or a related field.\nExtensive experience with advanced prototype or concept product development.\nComprehensive knowledge of Aerospace and Defense industry standards and practices.\nRelevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)].\nWorking knowledge of operating military units and logistics.\nFamiliarity with the network and integration of traditional communications systems and sensors.\nAbility to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.\nExperience with Radio Frequency (RF), vehicle installation and maintenance procedures.\nBackground in the Aerospace and Defense Industry, Government, or US Military.\nLeadership experience in the military or civilian organization.\n

Essential Functions:

\nAbility to sit and work at a computer for extended periods.\nHand/finger dexterity for operating computer equipment.\nAbility to lift up to 20 lbs occasionally.\nCapability to work in an office or hybrid environment.\nOccasional travel may be required.\nThis posting will be open for application for a minimum of 5 days and may be extended based on business needs.\nSNC offers annual incentive pay based upon performance that is commensurate with the level of the position.\nSNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150 match up to 6, life insurance, 3 weeks paid time off, tuition reimbursement, and more.\n

IMPORTANT NOTICE

\nThis position requires current/active Top Secret with SCI eligibility U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.\nLearn more about the background check process for Security Clearances.\nSNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!\nSNC is an Equal Opportunity Employer committed to an environment free of discrimination. 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