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Endpoint Support Engineer
Career Insights for Product Support Engineer
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Based on Texas data
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What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$102,343 / year median in Texas
+4% projected growth
Job Description
Urgent Role Role:
Endpoint Support Engineer Duration:
6 months + Location - Reston, VA or Plano, TX (3 days a week Tues through Thursday) Years of experience: Around 10 years Experience supporting, using technology - Omnissa Workspace ONE, Microsoft Intune Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications Monitor system performance, compliance and logging/monitoring Collaborate with engineering teams to resolve incidents based on log data
Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
Strong troubleshooting methodology skills
Must be able to document incidents and problem resolutions carefully and accurately
Experience with change management concepts, tools and implementations preferred
Excellent documentation, writing skills
Experience with ServiceNow desired