We are seeking a motivated and personable Inside Sales Executive to support our sales and marketing teams by managing incoming leads, making outbound calls, following up with prospective customers, assisting with the sales process, and helping close qualified opportunities. This position plays an important role in ensuring leads are handled quickly, professionally, and consistently from the first conversation through the closing process. The Inside Sales Executive will work directly with homeowners and businesses to answer questions, follow up on estimates, help overcome objections, explain next steps, and assist customers in moving forward with their project. The ideal candidate is organized, confident on the phone, comfortable working closely with a team, and able to communicate with customers in a genuine and professional way. Green Valley Roofing & Construction values honesty, integrity, authenticity, strong communication, and commitment to excellence when facing customers, and we are looking for someone who represents those values.
Key Responsibilities Inbound Lead Management:
Answer incoming calls, respond to new inquiries, gather customer information, and help determine the appropriate next step.
Outbound Calling:
Make follow up calls to new leads, previous customers, older opportunities, discussing estimates, and other prospective customers.
Appointment Scheduling:
Coordinate qualified appointments for the outside sales team and ensure sales representatives have the information needed before each appointment.
Sales Follow-Up:
Maintain consistent communication with homeowners and businesses after appointments and estimates to keep opportunities moving forward.
Closing Support:
Work directly with prospective customers to answer questions, address concerns, explain proposals and next steps, and assist them through the decision making and closing process.
Job Closing:
Help convert qualified opportunities into signed jobs by maintaining strong follow up, identifying objections, and guiding customers toward the appropriate solution.
Customer Guidance:
Assist homeowners and businesses throughout the sales process so they understand their options, scope of work, next steps, and what to expect before the project moves into production.
Sales Team Support:
Work directly with the sales team to communicate lead details, appointment updates, customer concerns, open estimates, and closing opportunities.
Marketing Collaboration:
Work closely with the digital marketing team to provide feedback on leads, customer questions, and opportunities for customer communications.
CRM Management:
Maintain accurate customer records, taking many notes, follow up activity, estimate status, and lead progress within the company CRM.
Customer Communication:
Provide a friendly, professional, and authentic point of contact for homeowners and businesses throughout their experience with Green Valley.
Team Collaboration:
Communicate regularly with sales, marketing, production, and office staff to ensure opportunities are handled efficiently and customers receive a consistent experience.
After-Hours Availability:
Maintain reasonable availability to respond to or assist with incoming calls outside normal business hours on occasion. Qualifications Previous experience in inside sales, customer service, appointment setting, sales support, or a similar customer-facing role. Strong phone communication and interpersonal skills. Comfortable making outbound calls and following up consistently. Comfortable discussing estimates, answering customer questions, and helping move opportunities toward a close. Strong organization and attention to detail. Ability to manage multiple leads, estimates, and customer conversations at the same time. Experience using CRM systems preferred. Ability to work collaboratively with sales, marketing, production, and office teams. Professional, dependable, and comfortable taking ownership of responsibilities. Ability to communicate honestly and professionally while maintaining a positive customer experience. Ability to balance sales goals with Green Valley's commitment to recommending the right solution for the customer. Schedule Monday through Friday In-office position Some availability for incoming calls outside normal business hours
