Inside Sales Representative Cal-Duct, Inc. Bloomington, CA Job Details Full-time $60,000 - $75,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Objection handling (sales technique) Customer relationship building Interpersonal skills Sales needs analysis Client rapport building Client inquiry handling Account development High school diploma or GED Inside sales Business development Customer engagement Forecasting Sales strategy Account management Closing sales leads Terms and conditions negotiation Full Job Description Job Description Summary The Inside Sales Representative at Cal Duct is responsible for supporting existing customers, processing orders, and driving new business growth. This role requires proactive communication, quote management, and customer engagement. The representative will maintain a book of business, upsell existing accounts, and meet or exceed assigned quotas for both new business development and customer retention. A large part of this role also involves actively prospecting new accounts through phone outreach and other outbound efforts to identify and pursue new sales opportunities. The ideal candidate is both a farmer and a hunter—skilled in nurturing existing relationships while confidently initiating contact with new potential customers to expand Cal Duct's market reach. Duties & Responsibilities This role carries an annual sales quota to be achieved through both farming and hunting new business. Grow revenue by actively selling to current and prospective new customers. Maintain sales call activity on a weekly basis to meet or exceed sales quota. Gather and communicate industry intelligence regarding industry trends, pricing and relevant competitive information. Process telephone and email orders by quoting prices, delivery specs, and payment terms. Actively research new customer opportunities and make outreach calls to new and attrited customers. Offer product substitutes when needed and identify upsell opportunities to increase order value. Identify opportunities to cross sell and upsell to drive new business. Support outside sales personnel with priority transactions and account coordination. Gather market intel on customers, competitors, and pricing trends. Maintain strong relationships and provide technical product support to customers. Follow up on quotes, job orders, and track lost sales for analysis. Participate in continuous product knowledge training. Maintain accurate records in internal systems (CRM/order platforms).

Required Sales Competencies Product Knowledge :

Understanding the products or services being sold, including their features, benefits, and how they meet customer needs.

Customer Understanding :

The ability to understand and analyze customer needs, pain points, and motivations, and how to tailor a sales pitch accordingly.

Communication Skills :

Effective verbal and written communication, including the ability to clearly explain products, negotiate, and build relationships with customers.

Listening Skills :

The ability to actively listen to customers, ask the right questions, and interpret responses to better understand their needs.

Problem-Solving :

Identifying solutions to meet customer needs or address challenges that may arise during the sales process.

Negotiation Skills :

The ability to negotiate pricing, terms, and conditions in a way that satisfies both the company and the customer.

Time Management :

Effectively managing time and resources to prioritize prospects and activities that drive sales success.

Adaptability :

Being flexible and able to adapt sales strategies to changing market conditions or customer preferences.

Relationship Building :

Creating and maintaining strong, long-term relationships with customers to increase loyalty and repeat business.

Closing Techniques :

The ability to recognize the right moment to close a sale and use strategies to secure a commitment from the customer.

Sales Planning and Strategy :

Developing a strategic approach to sales, including setting goals, forecasting, and identifying target markets.

Emotional Intelligence :

The ability to manage one's own emotions and understand the emotions of others, which helps in building rapport and handling objections.

Resilience :

The ability to handle rejection, setbacks, and challenges while staying motivated to achieve sales goals. Qualifications High school diploma or GED required; 2+ years of inside sales or order desk experience required. Industry experience in the underground, renewables and/or communications industry is preferred. Experience in industrial sales, construction supply, or distribution environments required. Strong verbal and written communication skills. Working knowledge of Microsoft Office and basic CRM/order entry platforms. Ability to multitask, prioritize workload, and meet deadlines. Compensation Package Base Salary + commission

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is the selling price of an item that costs $100 at a gross profit margin of 25%? Will I be able to call your previous employer(s) for references? (Please provide below) Do you have industry experience in any of the following sectors (ie. Underground utilities, Renewable Energy, Fiber/Communications etc)? If yes, please share below.

Experience:

Inside sales: 2 years (Preferred) pricing and order entry: 1 year (Preferred)

Work Location:

In person