COMPANY OVERVIEW

At Farm Fresh Direct we are proud grower-owned and dedicated to providing quality products to our customers. With a focus on growing strong, we prioritize regional diversity and support our growers in delivering exceptional produce. Our commitment to excellence drives everything we do, from cultivation to customer service. Farm Fresh Direct of America offers a competitive salary and benefits package along with growth opportunities within the company. Our company culture provides supportive leadership and is collaborative in nature.

POSITION PURPOSE

The Program Fulfillment Specialist independently manages standard program workflows, resolves routine exceptions, and ensures accurate and timely execution of program requirements. This role serves as the primary owner of assigned workflows, interacting with cross‑functional teams to maintain service levels and support continuous improvement.

ESSENTIAL FUNCTIONS

 Own end‑to‑end program order fulfillment for assigned accounts  Independently resolve routine exceptions such as missing data, routing mismatches, and shipment discrepancies  Coordinate with production, warehouse, and transportation teams to ensure accurate deliveries  Monitor inventory levels, identify potential risks, and escalate proactively  Identify workflow issues and suggest updates or refinements to SOPs  Maintain SLA (Service Level Agreement) performance for accuracy, throughput, and timeliness  Document exceptions and recurring issues with clarity and completeness  Provide informal guidance to Coordinators by answering questions and demonstrating best practices

EDUCATION/CERTIFICATION/FORMAL TRAINING

 1-3 years in fulfillment, order processing, supply chain, or program coordination  Working knowledge of supply chain processes, order flow, and system interactions

SKILLS AND ABILITIES

Effective verbal and written communication with internal cross‑functional teams Strong prioritization and independent task management Confident resolving routine issues within established guidelines Intermediate Excel skills (lookups, pivot tables preferred) Ability to analyze simple trends and identify root causes for recurring issues Ability to understand customer/program nuances and adjust workflows accordingly Ability to make decisions in a fast-paced environment

SUPERVISORY DUTIES

Not applicable

WORKING ENVIRONMENT

Traditional work-week hours to be discussed with Manager. Be accessible during select weekends and evenings as opportunities arise.

Job Type:

Full-time Pay:

$58,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Flexible spending account Health insurance Health savings account On-the-job training Opportunities for advancement Paid time off

Work Location:

In person