Description

JOB DESCRIPTION

Coordinates aftersales and training activities throughout the Latin America and Caribbean region, including dealer communications, training administration, Learning Management System (LMS) support, reporting, departmental administration, invoice processing, payment coordination, and regional program support. Serves as the primary coordinator for operational and administrative activities supporting the Aftersales & Training department. Provides administrative, reporting, and coordination support for Technical Information Reports (TIR), Authorization Requests (AR), warranty-related activities, and product quality investigations when required, including coverage during the absence of the Regional Field Service Engineer. This position does not perform technical investigations, root-cause analysis, warranty assessments, or Authorization Request approvals. % of time spent on each activity

PRINCIPAL DUTIES & RESPONSIBILITIES 25

% 1.

Training Administration & LMS Coordination:

Maintains LMS records, monitors participation and certifications, prepares training reports, coordinates training communications and supports training administration processes. 25% 2.

Aftersales Administration & Financial Coordination:

Coordinates invoice processing, payment requests, vendor documentation, expenditure tracking, purchase requisitions, administrative controls and related aftersales and training administrative activities. 20% 3.

Training Programs & Event Coordination:

Coordinates regional training programs, workshops, webinars, meetings and dealer events, including logistics, communications, attendance tracking and event support. 15% 4.

Aftersales Reporting & Dealer Communications:

Collects and analyzes dealer information, prepares reports and dashboards, and coordinates aftersales, service, warranty and training communications. 10% 5. TIR, Warranty & Quality Support (Backup Function): Provides administrative support for TIR, AR, warranty and quality activities during the absence of the Regional Field Service Engineer. Does not perform technical investigations or approvals. 5% 6.

Management Reporting & Documentation:

Prepares presentations, summaries, reports and maintains departmental records. 7. Performs miscellaneous duties as assigned.

Qualifications Reports to:

Sr. Manager, Aftersales & Training

EDUCATION, EXPERIENCE & TRAINING

Associates of Arts degree or equivalent directly related work experience and preferably pursuing a Bachelor's degree in business, accounting, or engineering Minimum three (3) years of experience in business, sales administration, or related field

KNOWLEDGE

Knowledge of office management policies, technologies, and procedures Project management and budget administration knowledge Understanding service and parts operations, including quality and warranty systems, is a plus Working knowledge of Learning Management System (LMS) administration Basic usage of Power Bi software is a plus

SKILLS & ABILITIES

Proficient PC skills in Microsoft Office applications (database, graphics, presentation, spreadsheet and word processing) Excellent written and verbal communication and presentation skills Fluent in Spanish and English Strong analytical skills Proficient at Internet search techniques

PHYSICAL STANDARDS

The employee must be able to access, enter, and retrieve data using a computer. There are occasional instances requiring lifting of light to average objects (5 lbs. to 60 lbs.) and rare instances requiring lifting of heavy objects (over 60 lbs.). Requires international travel over 5% - 15% of the time, including overnight stays. Exceptional Perks That Go Beyond the Basics Join a workplace that invests in your well-being—mind, body, and future: Comprehensive Health Coverage Medical, dental, vision, and fertility benefits to support you through every stage of life Fertility & Family-Building Support through

WIN Fertility :

Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support Generous Time Off Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need Smart Retirement Planning Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC) Peace of Mind Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you Wellness Program Access a variety of tools and resources designed to support your physical and mental well-being Tuition Reimbursement Pursue continued education with financial support for job-related coursework, degree programs, and professional growth Exclusive Employee Discounts on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more #ISZA