Role Summary:

As a Luxury Cruise Sales Consultant at Silversea, you will manage high-value, emotionally driven sales conversations with discerning guests considering once-in-a-lifetime travel experiences. This is not transactional sales. Success in this role requires the ability to build trust quickly, uncover emotional motivations, navigate complex decision-making, and confidently guide guests through premium purchase decisions that often carry personal, aspirational, and legacy significance. You will combine influence-based selling, storytelling, and consultative expertise with disciplined pipeline management to convert interest into long-term guest relationships, repeat business, and advocacy for the Silversea brand. Success in this role is measured by meeting and exceeding monthly, quarterly, and annual sales goals.

Key Responsibilities:

Lead & Opportunity Management Proactively manage assigned leads through outbound calls, email, and voicemail

Prioritize high-potential opportunities and manage a structured sales pipeline Maintain complete and accurate CRM records to support a full "Customer 360" view Luxury Consultative Selling Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations

Recommend tailored Silversea voyages and experiences aligned to guest intent and emotional drivers

Confidently guide guests through decision-making, addressing objections with empathy and authority Maximize upsell opportunities and incremental revenue options such as insurance, air, and land packages Support departmental sales initiatives based on company needs

Convert opportunities into sales and manage payments and balances accurately Value Expansion & Relationship Building Upsell and cross-sell relevant services including air, hotels, transfers, shore excursions, and onboard experiences

Build long-term relationships that drive repeat bookings and referrals

Position Silversea as a trusted partner, not just a travel provider Brand & Guest Experience Act as a Silversea brand ambassador, demonstrating deep product and experiential knowledge

Deliver consistently high-touch, luxury service across all guest interactions

Partner closely with Silver Concierge and Service teams to ensure seamless guest journeys Systems, Product, Discipline & Performance Operate confidently within Genesys and CRM platforms

Track outcomes, follow-up commitments, and booking statuses with precision

Meet or exceed revenue, conversion, and productivity targets Quickly adapt to new skills and product updates in a dynamic environment

Maintain accurate client records using company technology

Ability to multi-task and meet Service Levels Success Metrics Revenue vs. goals and average booking value

Lead

• to-booking conversion rates
  Quality of pipeline coverage and follow-up discipline
  Guest satisfaction, loyalty, and repeat booking indicators Corporate Citizen Uphold company policies, procedures, and ethical standards
  Perform additional duties as assigned Communicate effectively with internal and external stakeholders What we're looking for: Required Performance-driven mindset with a focus on high compensation
  Demonstrated success in high-value, relationship-based sales
  Proven ability to influence decisions without relying on discounting
  Strong emotional intelligence and listening skills
  Confidence engaging affluent or aspirational clients
  Excellent spoken and written English
  CRM proficiency and strong attention to detail Preferred Experience (but not required) Real estate sales
  Private banking / financial services
  Luxury automotive or high-end retail
  Sales positions maintaining monthly sales between $500K and $1M USD
  Membership, lifestyle, or advisory sales roles
  Luxury or premium hospitality Core Competencies Emotional intelligence & influence•reads cues, adapts style, builds trust
  Resilience & composure•handles rejection and complex objections calmly
  Storytelling & value articulation•sells experiences, not features
  Discipline & accountability•manages pipeline with consistency
  Coachability•open to feedback and continuous improvement
  Proficiency in Microsoft Office Suite