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Inside Sales Rep I - Chicago
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Scorecard
Based on Illinois data
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What they do
An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
$75,195 / year median in Illinois
-6% projected decline
Job Description
Job S ummar y The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generat e sales documents and effectivel y manage communication between the customers, branches , and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities Receives and responds to all customer inquiries, orders, and complaints. Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments. Responsible for guiding , assisting and elevating complaint resolution to ensure that customers are properly served. Provides customers and other Branches with any data and backup data as requested. Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues. Reports on all out-of-line conditions affecting customer satisfaction. May t ake after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches. May open and/or close operations facilities in some branches. Performs other duties as requested . Knowledge and Skills Excellent communication skills, verbal and written to enhance relationships with customers and team members. Quick learner, attention to detail, and adaptability skills. Excellent customer service and organization skills. Emotional Intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office and Salesforce CRM. Basic knowledge of operational processes, including deliveries/pickup s, commensurate with the rental industry. Qualifications Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industr y, u nderground safety rental industry . Must have reliable transportation .