Inbound sales and appointment coordinator Legacy Properties, A Sarah Leonard Company Saint Charles, IL Job Details Full-time $46,000 - $54,000 a year 1 day ago Benefits Health insurance Paid time off Qualifications Customer records maintenance Phone communication Service scheduling Client rapport building Client inquiry handling Opportunity Management Lead Conversion Accurate transaction records management Passenger car sales Mortgage industry Meeting scheduling Key Performance Indicators Lead Nurturing Hospitality industry experience Customer relationship management Needs-based selling Initial Contact (sales skills) Recruiting Sales follow-up Lead generation tracking Entry level Under 1 year Client interaction via phone calls Full Job Description Overview Inbound Sales & Appointment Coordinator Sarah Leonard Team | Legacy Properties The Sarah Leonard Team is looking for a sharp, energetic Inbound Sales & Appointment Coordinator to join our

FAST PACED

real estate team. Your primary responsibility will be handling incoming buyer and seller opportunities, having great conversations, quickly understanding what the client needs, and getting qualified appointments scheduled with our real estate agents. There will be some outbound calling and follow-up, but the majority of this role is focused on inbound lead conversion, appointment setting, client follow-up, and making sure opportunities do not fall through the cracks. We are looking for someone who is naturally great on the phone, moves quickly, communicates confidently, and understands that every incoming call or lead is a potential client. What You'll Do Answer and respond to incoming buyer and seller leads quickly Speak with prospective clients by phone, text, and email Ask the right questions to understand their situation, motivation, timeline, and real estate needs Build rapport and create a great first impression of our team Schedule qualified appointments with our agents Make outbound follow-up calls to leads who have previously contacted the team Consistently follow up with leads who are not ready to schedule immediately Re-engage older leads and opportunities in our database Confirm appointments and help reduce cancellations and no-shows Maintain detailed and accurate notes in our CRM Make sure leads are routed to the correct agent and properly handed off Follow established scripts and systems while still sounding natural and conversational Track daily activity, appointments set, contacts, conversion, and follow-up This Role Is a Great Fit If You Are Confident on the phone. You enjoy talking with people and do not get uncomfortable asking questions or asking for the appointment. Fast. When a new lead comes in, you understand that response time matters. Persistent without being pushy. You know how to follow up consistently while still providing a great customer experience. Highly organized. You can manage multiple conversations, follow-up dates, appointments, and priorities without losing track of people. Competitive and goal-oriented. You like having measurable goals and knowing exactly how you are performing. Coachable. We practice, review calls, track performance, and continually work on improving conversion. Positive and solutions-focused. Real estate moves quickly. We need someone who can problem solve rather than wait for someone else to tell them what to do. What Success Looks Like Success in this position is not measured simply by how many calls you make. It is measured by your ability to: Answer opportunities quickly Have quality conversations Build trust with potential clients Consistently schedule qualified appointments Follow up until there is a clear next step Keep accurate records Create a seamless handoff from the appointment center to our agents We will track key performance indicators including response time, contacts, appointments set, appointment conversion, follow-up activity, and overall lead conversion. Experience Previous experience in any of the following is a plus: Appointment setting Inside sales Call center or contact center Customer service Lead conversion Real estate Mortgage Automotive sales Recruiting Hospitality Real estate experience is helpful but not required. We would rather hire someone who is exceptional with people, competitive, organized, and coachable than someone who simply has real estate experience. About the Sarah Leonard Team The Sarah Leonard Team is one of Illinois' leading real estate teams, helping hundreds of families buy and sell homes every year. We operate in a fast-paced, high-accountability environment where our team is expected to be driven, growth-minded, accountable, solution-oriented, and customer-first. This position plays an extremely important role on our team. You are often the first person a potential client speaks with, and the experience you create can determine whether that person ultimately chooses to work with us. We are looking for someone who takes that responsibility seriously and wants to grow with a high-performing organization. What We're Looking For We want someone who can pick up the phone with energy, take control of a conversation, listen carefully, identify what the client needs, and confidently say: "Let's get that scheduled for you." If you are competitive, personable, organized, comfortable on the phone, and love turning conversations into appointments, we want to meet you.

Pay:

$46,000.00 - $54,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person