Job Summary We are seeking a driven, relationship-focused Inside Sales Representative to manage, facilitate, and grow an existing book of business. In this role, you will not be cold-calling or hunting for new leads; instead you will serve as the dedicated growth partner for our current clients. Your primary mission is to build deep, consultative relationships with existing accounts, identify cross-selling and upselling opportunities, and ensure high retention rates through exceptional service and proactive account planning.

Core Responsibilities Account Growth & Upselling:

Analyze current client purchasing patterns to identify, propose, and close cross-sell and upsell opportunities that maximize share of wallet.

Relationship Management:

Act as the primary internal point of contact for an assigned portfolio of accounts, conducting regular check-ins to ensure total customer satisfaction.

Order Facilitation:

Guide existing clients through the reorder process, generate accurate quotes, negotiate renewal terms and oversee complex order placement.

Churn Mitigation:

Proactively identify "at-risk" accounts showing declining activity, uncover their pain points, and implement retention strategies to protect revenue.

Pipeline Forecasting:

Maintain meticulous records of all client interactions, opportunities, and revenue forecasts within our CRM platform.

Cross-Functional Collaboration:

Partner with customer service, production, and product teams to ensure client feedback is addressed and orders are fulfilled seamlessly.

Required Qualifications & Skills Experience:

2-4 years of inside sales, account management, or consultative sales experience, managing a dedicated B2B client portfolio preferred.

CRM Proficiency:

Hands-on experience working with modern sales tools and CRMs.

Communication Powerhouse:

Exceptional verbal and written communication skills, with the ability to confidently present business solutions over the phone and via video meetings.

Commercial Acumen :

Strong negotiation, pricing, and mathematical skills required to build complex quotes and contracts.

Self-Driven Organization:

Proven ability to manage a high volume of accounts simultaneously without letting details or follow-ups slip through the cracks.

Compensation & Benefits Base Salary:

Competitive base pay.

Commission Structure:

Commission plan tied directly to account sales and growth.

Benefits:

Full health, dental, and vision insurance packages.

Retirement:

401(k) plan with company matching contributions.

Time Off:

Paid vacation and company holidays.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person