Sales & Customer Service Representative Auto Body & Collision Shop Position Overview We are looking for a motivated, professional, and sales-driven individual to join our auto body shop as a Sales & Customer Service Representative, Monday Through Friday . This position will be responsible for contacting potential customers who submit inquiries through our online advertisements for auto body, collision, and vehicle repair services. The primary responsibility is to convert these leads into scheduled appointments and completed repair jobs. The representative will also assist customers throughout the repair process by helping coordinate insurance claims, rental vehicles, appointments, and other services offered by our shop. The goal is to make the repair process as easy and convenient as possible for the customer while bringing new business into the shop. Key Responsibilities

• Contact new leads promptly after they submit an online inquiry.
• Make outbound calls to potential customers regarding auto body and collision services.
• Determine the customer's repair needs and collect basic vehicle and accident information.
• Explain the shop's services and repair process.
• Confidently sell the shop and its services to potential customers.
• Schedule appointments for estimates, inspections, consultations, and vehicle drop-offs.
• Assist customers with the insurance claim process and communicate with insurance companies when necessary.
• Assist customers with arranging rental vehicles and other services offered by the shop.
• Help customers understand the steps involved in getting their vehicle repaired.
• Follow up with customers who have not yet scheduled an appointment.
• Maintain consistent communication with leads until they schedule, decline, or become unreachable.
• Build trust and establish strong relationships with customers.
• Accurately document customer information, vehicle information, appointments, and follow-up activity.
• Follow up with scheduled customers to help ensure they arrive at the shop.
• Learn the shop's services, procedures, and repair process in order to confidently answer customer questions.
• Handle customer concerns and objections professionally.
• Work toward established sales and appointment goals.
• Provide excellent customer service throughout the entire customer experience.

Sales Expectations This is a sales-focused position. The representative is expected to actively convert online leads into customers rather than simply answer phone calls. The representative should be comfortable explaining the benefits of using our shop, assisting customers with the insurance and rental process, overcoming objections, following up with potential customers, and confidently asking customers to schedule their vehicle with us. The primary goal is to turn online advertising leads into customers who bring their vehicles into the shop for estimates, collision repairs, and other services.

Compensation Base Pay:

$750 per week

Commission:

$150 for each vehicle successfully brought into the shop through the representative's sales and customer acquisition efforts.

Performance Bonuses:

Additional weekly bonuses may be offered based on individual performance, sales results, lead conversion, appointment volume, and overall contribution to the shop. This position provides an opportunity to increase weekly earnings through strong sales performance and consistent customer acquisition. Ideal Candidate The ideal candidate will be:

• Confident and professional on the phone
• Friendly, personable, and customer-focused
• Sales-oriented and motivated by results
• Comfortable making outbound calls
• Excellent at building rapport with customers
• Organized and able to manage multiple leads and follow-ups
• Reliable and professional
• Comfortable learning about vehicles, auto body repair, and collision services
• Comfortable working with customers and insurance-related processes
• Able to handle objections and customer concerns
• Persistent and consistent with follow-up
• Motivated by commission and performance-based incentives
• Bilingual in English/Portuguese or English/Spanish is a plus Performance Expectations Performance may be measured based on:
• Number of leads contacted
• Response time to new leads
• Number of appointments scheduled
• Number of vehicles brought into the shop
• Lead-to-customer conversion rate
• Appointment show rate
• Follow-up activity
• Customer service and satisfaction
• Overall sales performance The primary goal of this position is to generate business for the shop by turning online leads into customers, helping those customers navigate the insurance and rental process, and successfully bringing their vehicles into the shop for service and repair.

Pay:

$75,000.00 - $130,000.00 per year

Work Location:

In person