HVAC WAREHOUSE ASSOCIATE & COUNTER SALES ABOUT HVAC PRO 360 HVAC PRO 360
is a growing HVAC wholesaler specializing in high-quality HVAC equipment, parts, accessories, and home comfort solutions. Serving contractors, dealers, builders, and service companies, we are committed to providing exceptional products, reliable customer service, and knowledgeable product support. As our business continues to grow, we are seeking a reliable, motivated, customer-focused, and safety-conscious HVAC Warehouse Associate & Counter Sales professional to join our team in Woburn, Massachusetts.
THE OPPORTUNITY
As our HVAC Warehouse Associate & Counter Sales team member, you will play an important role in supporting our customers and daily operations. You will assist contractors and other customers at the sales counter, process orders, prepare quotations, help customers identify the appropriate HVAC equipment and parts, and support efficient warehouse operations. This position combines customer-facing counter sales with hands-on warehouse responsibilities and requires someone who enjoys working with customers while maintaining an organized, safe, and efficient warehouse environment. The ideal candidate is someone who: Has a positive, professional, and customer-focused attitude. Enjoys building strong relationships with customers. Possesses strong communication and problem-solving skills. Is organized, detail-oriented, and capable of managing multiple priorities. Works well independently while also contributing to a team environment. Is dependable, adaptable, and comfortable working in both a sales counter and warehouse setting. Has previous HVAC wholesale or mechanical distribution experience and enjoys helping customers find the right products and solutions. If you are looking for a rewarding opportunity with a growing HVAC company and have a passion for customer service, HVAC products, and operational excellence, we encourage you to submit your resume along with a brief cover letter outlining why you would be an excellent addition to our team.
RESPONSIBILITIES
Your responsibilities include: Respond promptly and professionally to telephone, email, and walk-in inquiries from contractors, dealers, builders, and service companies. Assist customers at the sales counter by identifying and supplying appropriate HVAC equipment, parts, accessories, and related products. Prepare accurate quotations and process customer orders efficiently. Build and maintain strong relationships with existing customers by providing exceptional customer service and product support. Follow up on quotations, customer inquiries, and sales opportunities as required. Assist customers in selecting appropriate HVAC products, accessories, and replacement parts based on their requirements. Recommend suitable alternatives when requested products are unavailable or discontinued. Coordinate with purchasing, warehouse personnel, and sales staff to ensure efficient order fulfillment. Maintain accurate customer information, quotations, sales activities, and communications within company systems. Stay current on HVAC equipment, manufacturer specifications, product updates, promotions, pricing, and warranty information. Receive, inspect, verify, and record incoming shipments for accuracy and condition. Pick, pack, stage, and prepare customer orders for pickup or delivery. Organize, maintain, and replenish warehouse inventory to ensure a clean, safe, and efficient work environment. Assist with loading and unloading deliveries while following safe material handling procedures. Perform regular inventory counts and promptly report discrepancies, shortages, or damaged products. Process product returns, warranty items, transfers, and inventory adjustments as required. Maintain a clean, organized, and safe warehouse in accordance with company policies and workplace safety requirements. Operate warehouse equipment, including forklifts, where trained and authorized. Perform other duties as assigned by Management, including special projects and operational support.
QUALIFICATIONS
The successful candidate will possess: Minimum two (2) years of inside sales, counter sales, customer service, warehouse, or wholesale distribution experience, preferably within the HVAC industry. Previous experience working for an HVAC distributor, mechanical wholesaler, plumbing wholesaler, building supply company, or similar industry is strongly preferred. Working knowledge of residential and light commercial HVAC equipment, including heat pumps, furnaces, air conditioners, ductless systems, air handlers, thermostats, indoor air quality products, accessories, and replacement parts. Experience preparing quotations and processing customer orders. Strong customer service and relationship-building skills. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced environment. Basic proficiency with Microsoft Office, including Outlook, Word, and Excel. Experience using CRM, ERP, inventory, or order-entry software is an asset. Ability to learn new products, systems, and technologies quickly. Ability to work independently while contributing effectively within a team environment. Physically capable of lifting up to 50 lbs and performing warehouse duties throughout the workday. Forklift certification or previous forklift experience is considered an asset.
WHAT WE OFFER
Competitive compensation based on experience and qualifications. Performance-based incentive opportunities. Comprehensive onboarding and ongoing product training. Opportunities for career advancement within a growing organization. A professional, supportive, and collaborative team environment. Stable, full-time employment with a growing HVAC company.
WORK SCHEDULE
Full-time, Monday to Friday. Occasional evenings or weekends may be required during peak business periods.
COMPENSATION
Pay:
Commensurate with experience and qualifications.
WORK LOCATION
Woburn, Massachusetts, USA Candidates must be able to commute reliably to the workplace.
LANGUAGE REQUIREMENTS
Fluent in spoken and written English (required). Additional language skills are considered an asset.
EXPECTED START DATE
As soon as possible.
Job Types:
Full-time, Part-time Pay:
$18.00 - $20.00 per hour Expected hours: 32.0 - 40.0 per week
Experience:
HVAC:
1 year (Preferred) Customer service: 1 year (Preferred) HVAC sales: 1 year (Preferred)
