Automotive Business Development Representative

Automotive Business Development Representative 3.0 3.0 out of 5 stars Germantown, MD 20874 $18

• $20 an hour
• Full-time EuroMotorcars Germantown 5 reviews $18
• $20 an hour
• Full-time We are a multi-brand luxury automotive dealership group representing some of the most prestigious names in the industry.

Our commitment to exceptional service extends beyond the showroom — it begins with every customer interaction. We are currently seeking a Business Development Representative who is professional, reliable, and customer-focused to support our service operations. This role is ideal for someone who enjoys building relationships, communicating with a high-end clientele, and playing a key role in delivering a premium customer experience.

Position Overview:

As a Business Development Representative, you will be the first point of contact for many of our service customers. You will manage inbound and outbound communications via phone, text, and email, with a strong focus on scheduling service appointments, following up with customers, and supporting long-term service retention.

Key Responsibilities:

Handle inbound and outbound calls with existing and prospective service customers Schedule, confirm, and follow up on service appointments Conduct outbound follow-up calls to support customer retention and service reminders Communicate with customers via phone, text, and email in a professional and timely manner Accurately document customer interactions and appointment details in dealership systems Coordinate with service advisors and management to ensure a seamless customer experience Maintain a high standard of professionalism consistent with a luxury brand environment Meet productivity and quality standards while delivering exceptional customer care

Required Skills & Qualifications:

Prior call center experience preferred Automotive experience strongly preferred, especially in a service or dealership setting Strong computer skills with working knowledge of Microsoft Office Excellent phone etiquette and verbal communication skills Pleasant, professional demeanor with a customer-first mindset Reliable, punctual, and able to manage time effectively Strong team player who collaborates well with others Ability to work in a fast-paced, customer-focused environment Ability to work on Saturdays with a day off during the week.

Why This Role Matters:

The Business Development Representative plays a critical role in shaping the customer's perception of our dealership. You are often the first and most frequent point of contact, helping customers feel valued, informed, and confident in choosing us for their service needs. Your work directly supports customer loyalty, service retention, and the overall success of our luxury brands.

Job Type:

Full-time Pay:

$18.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have a clean driving record?

Experience:

Call Center Representative:

1 year (Preferred)

Work Location:

In person