Position Overview RoadEx Solutions is seeking a motivated, adaptable, and customer-focused individual to join our team as a Sales Support / Customer Service Specialist . This is a unique float position designed to support both our Sales and Customer Service teams, stepping into either function based on business needs. This is a fantastic opportunity for someone looking to break into a corporate environment, build a strong professional foundation, and learn as much as possible about how a business operates . Because this role touches both the beginning of the sales process and the ongoing management of established client relationships, the person in this position will gain valuable exposure to the full client lifecycle—from the start of a deal through onboarding and long-term account maintenance . The ideal candidate is eager to learn, comfortable wearing multiple hats, highly organized, and willing to jump in wherever support is needed. Key ResponsibilitiesSales Support When supporting the Sales team, responsibilities may include: Assisting sales representatives throughout the sales and onboarding process Helping collect, organize, and review information needed to move prospective clients through the sales pipeline Preparing and maintaining client documentation and internal records Following up with prospective and newly signed clients regarding outstanding information or next steps Coordinating with internal departments to help ensure a smooth transition from sales to an active account Updating client information and sales activity within company systems Assisting with administrative tasks that allow the Sales team to remain focused on developing new business Learning RoadEx products and services in order to confidently assist both the Sales team and prospective clients Customer Service When supporting the Customer Service team, responsibilities may include: Serving as a point of contact for existing RoadEx clients Responding to client questions and helping resolve routine account or service issues Assisting clients with navigating RoadEx products, services, and processes Coordinating with internal departments to resolve client requests efficiently Following up on open client matters and ensuring issues are brought to resolution Maintaining accurate notes and documentation regarding client communications Helping ensure clients receive responsive, professional, and consistent service Identifying issues that require escalation and directing them to the appropriate team member or department What Makes This Role Unique Unlike a traditional entry-level position that focuses on one narrow area of the business, this role provides exposure to both acquiring a client and maintaining that relationship once they become a customer . You will have the opportunity to see how a deal develops, what is required to bring a new client on board, how different departments work together, and what goes into maintaining a successful long-term client relationship. For someone early in their career, this position can provide an excellent foundation for future opportunities in sales, account management, customer success, operations, business development, or other corporate functions . We are looking for someone who wants to learn—not someone who expects to know everything on day one. Qualifications High school diploma required; associate's or bachelor's degree preferred Prior customer service, administrative, sales support, retail, hospitality, or other client-facing experience is a plus, but not required Strong verbal and written communication skills Professional and comfortable communicating with clients and coworkers Highly organized with strong attention to detail Able to manage multiple priorities and shift between responsibilities as business needs change Comfortable learning new software, systems, and processes Dependable, proactive, and willing to take initiative Strong problem-solving skills and a willingness to ask questions Positive attitude and genuine desire to learn and grow professionally Who Will Thrive in This Position This role is especially well suited for someone who is early in their career and looking for an opportunity to get their foot in the door of a corporate environment . You may be a great fit if you are curious about how businesses work, enjoy interacting with people, learn quickly, and want exposure to more than one department. You should be comfortable with the fact that no two days will look exactly the same—you may spend one day helping move new business through the sales process and another helping existing clients get the support they need. The goal is for the person in this role to develop a strong understanding of the RoadEx business, our clients, and the entire client journey while becoming a versatile member of the team. About RoadEx Solutions RoadEx Solutions provides transportation-focused financial and business services designed to help our clients operate and grow their businesses. Our team works collaboratively across sales, customer service, operations, and other departments to provide responsive service and build lasting client relationships. For someone looking to begin a corporate career, this role offers a front-row seat to how a client relationship develops from the first conversation through ongoing service and account management.

Pay:

$22.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance On-site gym Paid time off Vision insurance Volunteer time off

Work Location:

In person