Automotive Sales BDC Representative Inver Grove Toyota Inver Grove Heights, MN Job Details Full-time $60,000 - $70,000 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Teamwork Interpersonal skills Phone communication Customer service Attention to detail Video communication Prospecting Typing Client interaction via phone calls

Full Job Description About Us:

At Inver Grove Toyota, we take pride in serving drivers throughout Inver Grove Heights, Eagan, Bloomington, and the surrounding Minnesota communities. Since opening our doors in 2009, our family-owned dealership has remained committed to providing a welcoming, customer-centered experience every time someone visits us.

Position Summary:

As a Sales BDC Representative, you will be the primary point of contact for digital and phone inquiries, managing both short-term and long-term customer follow-up. You won't just be waiting for the phone to ring—you will actively engage prospects, nurture relationships, and ensure our sales pipeline remains strong and organized. Additionally, you will play a crucial quality-assurance role by auditing active leads to ensure our floor sales team is strictly adhering to our established dealership follow-up procedures.

Key Responsibilities:

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Omnichannel Communication:

Reach out to prospective and existing customers via high-volume outbound calls, texts, and emails to schedule showroom appointments.

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Lead Nurturing:

Execute structured short-term and long-term follow-up campaigns for unsold traffic and internet leads.

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CRM Mastery:

Utilize DriveCentric daily to log all customer interactions, messages, and tasks with precision.

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Process Accountability:

Review active leads and monitor dealership activity to ensure the sales staff is following our mandated follow-up protocols.

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Inbound Management:

Promptly respond to internet lead submissions and incoming phone inquiries with professionalism and urgency.

Qualifications:

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Experience:

Previous experience in a dealership BDC, call center, or customer service/sales role is highly preferred.

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Tech Savvy:

Familiarity with DriveCentric or similar automotive CRMs is a major plus.

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Communication Skills:

Strong verbal and written communication skills. You must feel comfortable navigating phone conversations, typing professional emails, and sending engaging text/video messages.

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Detail-Oriented:

A keen eye for process management and accountability to help keep the sales team on track.

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Drive:

A self-motivated attitude with the ability to handle rejection and maintain a positive, high-energy demeanor.

Work Environment:

This is a dynamic, high-energy, and modern in-dealership position. You will work closely alongside management and floor sales staff in a structured, professional, and supportive office environment.

Compensation and Benefits:

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Salary:

o $57,500 base salary plus performance-based incentives (higher starting base available commensurate with experience).

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Benefits Package:

o Medical o Dental o Vision o Short-Term Disability o Long-Term Disability o 401(k) plan with employer match o Paid Time off and Holidays o Employee Discounts on vehicles and service Why Choose Inver Grove Toyota? At Inver Grove Toyota, we're committed to helping you thrive. Here's what sets us apart:

• Lead From the

Front:

This is a true producing role—you'll stay sharp and involved in deals while leading the team

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Supportive Team:

Collaborative environment focused on growth, accountability, and excellence

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Career Advancement:

Opportunity to grow into higher-level leadership as the dealership continues to expand

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Meaningful Impact:

Play a key role in shaping both the performance and culture of the finance department

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Inver Grove Heights, MN 55077 (Required) Ability to

Relocate:

Inver Grove Heights, MN 55077: Relocate before starting work (Required)

Work Location:

In person