About Us:

At Inver Grove Toyota, we take pride in serving drivers throughout Inver Grove Heights, Eagan, Bloomington, and the surrounding Minnesota communities. Since opening our doors in 2009, our family-owned dealership has remained committed to providing a welcoming, customer-centered experience every time someone visits us.

Position Summary:

As a Sales BDC Representative, you will be the primary point of contact for digital and phone inquiries, managing both short-term and long-term customer follow-up. You won't just be waiting for the phone to ring—you will actively engage prospects, nurture relationships, and ensure our sales pipeline remains strong and organized. Additionally, you will play a crucial quality-assurance role by auditing active leads to ensure our floor sales team is strictly adhering to our established dealership follow-up procedures.

Key Responsibilities:

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Omnichannel Communication:

Reach out to prospective and existing customers via high-volume outbound calls, texts, and emails to schedule showroom appointments.

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Lead Nurturing:

Execute structured short-term and long-term follow-up campaigns for unsold traffic and internet leads.

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CRM Mastery:

Utilize DriveCentric daily to log all customer interactions, messages, and tasks with precision.

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Process Accountability:

Review active leads and monitor dealership activity to ensure the sales staff is following our mandated follow-up protocols.

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Inbound Management:

Promptly respond to internet lead submissions and incoming phone inquiries with professionalism and urgency.

Qualifications:

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Experience:

Previous experience in a dealership BDC, call center, or customer service/sales role is highly preferred.

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Tech Savvy:

Familiarity with DriveCentric or similar automotive CRMs is a major plus.

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Communication Skills:

Strong verbal and written communication skills. You must feel comfortable navigating phone conversations, typing professional emails, and sending engaging text/video messages.

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Detail-Oriented:

A keen eye for process management and accountability to help keep the sales team on track.

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Drive:

A self-motivated attitude with the ability to handle rejection and maintain a positive, high-energy demeanor.

Work Environment:

This is a dynamic, high-energy, and modern in-dealership position. You will work closely alongside management and floor sales staff in a structured, professional, and supportive office environment.

Compensation and Benefits:

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Salary:

o $57,500 base salary plus performance-based incentives (higher starting base available commensurate with experience).

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Benefits Package:

o Medical o Dental o Vision o Short-Term Disability o Long-Term Disability o 401(k) plan with employer match o Paid Time off and Holidays o Employee Discounts on vehicles and service Why Choose Inver Grove Toyota? At Inver Grove Toyota, we're committed to helping you thrive. Here's what sets us apart:

• Lead From the

Front:

This is a true producing role—you'll stay sharp and involved in deals while leading the team

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Supportive Team:

Collaborative environment focused on growth, accountability, and excellence

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Career Advancement:

Opportunity to grow into higher-level leadership as the dealership continues to expand

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Meaningful Impact:

Play a key role in shaping both the performance and culture of the finance department

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Inver Grove Heights, MN 55077 (Required) Ability to

Relocate:

Inver Grove Heights, MN 55077: Relocate before starting work (Required)

Work Location:

In person