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Builders FirstSource
Inside Sales Representative
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Job Description
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.
- Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices.
- Actively engages in selling company products/services and related items.
- Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
- Enters orders into computer system and schedules delivery of products.
- Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Benefits
- Dental Insurance